Manage a high volume of inbound and outbound calls with empathy and professionalism.
Conduct thorough client needs assessments to identify how our services can help.
Convert qualified leads into initial consultations through a consultative, trust-building approach.
Meet or exceed performance goals, including sales conversions and call handling metrics.
Maintain accurate and timely notes in our CRM system.
Work closely with teammates to continuously improve client experience and sales strategy.
Navigate sensitive conversations with cultural awareness, discretion, and compassion.
Go the extra mile to engage customers.

Requirements

Fluent bilingual skills in English and Spanish (native or near-native fluency)
Minimum 3 years of successful sales experience, preferably in service-based industries
Strong customer service background and phone communication skills
Ability to work some evenings/weekends, depending on client demand
Previous demonstrated success in sales.
Background in high-volume phone-based environments such as call centers or client intake.
Familiarity with CRMs such as Salesforce, HubSpot, or similar platforms.

Benefits

Recognition & Incentives – Be rewarded for great work with individual and team bonuses.
Supportive Culture – Join a values-driven team that believes in hope, courage, and transformation.
Purposeful Work – Every call you take could help a family stay together or find safety and opportunity.
Growth Opportunities – Learn immigration law basics, develop your consultative sales skills, and advance within a mission-driven firm.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

sales experienceclient needs assessmentsales conversionscall handling metricsCRM management

Soft Skills

empathyprofessionalismconsultative approachtrust-buildingcultural awarenessdiscretioncompassioncustomer engagement