Customer Satisfaction through the delivery of world class Support Services.
Optimizing productivity while assigned to customer tickets or projects.
Ability to prioritize work through ticket and project status.
Problem-solving and resolution of network issues and escalating where appropriate.
Ticket Quality Control and Ticket Management.
Customer Service including phone, video, and email communication.
Occasional on-site to nearby customers (less than 5%).
Occasional on-call responsibility/rotation.
Participation in process improvement initiatives.
Documentation skills for customer environments.

Requirements

2-3 years’ experience as a NetSec Support Specialist Tier 2.
2+ years' managing firewalls, Cisco, Fortinet, other.
1+ years' working with EDR tools - Sentinel One, CrowdStrike, other.
2+ years' working on windows technology, Server, AD,O365 or equivalent.
Identify, Troubleshoot and analyze Security Alerts & Threats including Phishing, Ransomware, Malware etc.
Proven experience with systems security principles, and general maintenance best practices.
Participate in planning and execution of new and existing equipment hardware and firmware upgrades.
Working technical knowledge of current network hardware, protocols, and security standards.
Fundamental knowledge of Network relationship to cyber security principles and practices.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

NetSec SupportfirewallsCiscoFortinetEDR toolsSentinel OneCrowdStrikeWindows technologyServerActive Directory

Soft Skills

customer satisfactionproblem-solvingticket managementcommunicationprioritizationprocess improvementdocumentation