Configure and deploy Cisco Webex Calling solutions
Implement Cisco Webex Calling solutions with a focus on Call Center Services
Attend Sales, Pre Sales, and post sales strategy sessions regarding product solutions
Attend internal, external and client support meetings regarding project delivery and support
Attend ongoing project status calls during the duration of the project lifecycle
Acclimate yourself with IT tools for both client document repository and remote access
Collaborate with clients to understand current topology and document new system Tele planner
Provision Webex Control Hub
Provision RedSky for 911
Provision Recording Services when applicable
Upgrade CUCM endpoints for MPP migration and registration into Cisco Webex
Provide client training for Admins on Webex Control Hub
Configure and deploy Teams Direct Routing PSTN via SBC
Session Border Controller (SBC) SME in AudioCodes, Ribbon and Microsoft Certified Solutions
Configuration of SBC using PowerShell cmdlets for Direct Routing
Teams number management and dial plans
Call flow and media administration and configuration
Understanding of Media Bypass
Teams Direct Routing Certificate Services
Define Architectural Standards and Standard Operating Procedures in relation to solutions designed & implemented.
Lead engineer for system cutovers after hours
First day of business support and hyper care support with a transition to service
Implement security protocols and policies to ensure compliance with the best practices and regulatory standards based on existing design standards or in concert with New Era’s Governance, Risk & Compliance team’s supervision.
Provide on-call support as needed to resolve critical system issues.

Requirements

Bachelor’s or associate degree in information technology, Computer Science, or related field
5+ years of experience in IT system implementation or infrastructure engineering.
Strong knowledge of Windows/Linux servers, virtualization (VMware/Hyper-V), networking (TCP/IP, DNS, DHCP), and enterprise storage systems.
Experience with cloud platforms (e.g., Azure, AWS) and enterprise tools such as Active Directory, Microsoft 365, or SCCM.
Excellent problem-solving, communication, and project coordination skills.
Excellent communication and documentation skills.
Ability to work independently and in a team environment, as needed.

Benefits

Full Benefits
Medical
Dental
Vision
401K match
28 PTO Days including company holidays

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Cisco Webex CallingCall Center ServicesWebex Control HubRedSky for 911CUCM endpointsTeams Direct RoutingSession Border Controller (SBC)PowerShell cmdletsMedia BypassArchitectural Standards

Soft Skills

problem-solvingcommunicationproject coordinationcollaborationindependent workteamwork

Certifications

Teams Direct Routing Certificate