New England Life Care

Supervisor

• Guarantees that all nursing services are provided in a professional, safe and cost-effective manner ensuring a high level of customer satisfaction
• Effectively communicates and collaborates, verbally and in writing, in a timely manner, with all departments as required or necessary.
• Exudes and promotes a high level of trust, honesty, and integrity with all levels of the organization.
• Comprehensively documents all patient assessments, communication with patients, caregivers, and other members of the healthcare team in patient’s electronic medical record at the time of care delivery.
• Inserts, maintains, troubleshoots, and discontinues (as appropriate) all types of infusion access according to NELC policies and procedures.
• Demonstrates and maintains competency in the use and troubleshooting of related vascular access devices, infusion equipment and supplies.
• Participates in Administrative On-Call rotation for Nursing department.
• Oversees Territory Management for staff and provides ongoing evaluation and adjustment of territories to meet the needs of the individual caseload and patient territories to enhance overall productivity and efficiency.
• Provides appropriate guidance and supervision of nursing staff in the delivery of pt care accordance to NELC Policy and Procedures, SOP’s and best practice
• Demonstrates competency in all therapy types provided by NELC
• Participates in field evaluations and annual competencies for nursing staff
• Works in conjunction with the Nurse Educator to communicate new programs, practices, therapies and overall staff education to clinical practice and infusion nursing with the support of NELC Nurse Educator
• Actively participates and provides leadership to staff in performing and maintaining positive relationships and fostering a team atmosphere
• Conducts regular scheduled staff meetings, huddles and individual meetings with staff to communicate company updates, dept updates and overall continued communication to staff
• Ensures departmental compliance with all NELC policies and procedures, federal, state and JCAHO regulations/standards.
• Ensures compliance with all company and regulatory documentation requirements with includes but not limited to comprehensive clinical documentation, clinical and home health licensure documentation, timely physician order documentation, performance improvement activity documentation, and human resources records documentation
• Oversees and when necessary, participates in coordination and administration of patient care.
• Participates in interviewing potential NELC staff members following EEOC guidelines.
• Evaluates and supports the development of new staff members

Nursing Field Supervisor

Authorization Specialist

• Obtain and maintain prior authorization status for NELC patient medications/therapies
• Work closely with the clinical review department to obtain documentation needed to complete the authorization process
• Obtain needed documentation to support the billing department in meeting payer requirements for patient accounts

Clinical Educator

• Ensure the highest quality patient care, service, and satisfaction through the continuing education of new and existing employees.
• Present a standardized orientation program for clinical nurses and ensure timely and effective orientation and training on new nursing employees.
• Maintain and update educational programs to ensure nursing staff knowledge, skill sets, and understanding of company and nursing policies, procedures, and general scope of practice standards.
• On an ongoing basis, assess the quality, effectiveness, and appropriateness of orientation/ continuing education materials.
• Works with the department Director to purchase necessary orientation/education materials.
• Develop and present new educational programs and competencies to ensure staff knowledge and understanding of new clinical techniques or the proper use of new equipment and supplies.
• Coordinate and oversee the utilization of outside resources and consultants that may be deployed for staff education and training.
• Actively participates and provides support to staff to form and maintain positive relationships aimed at fostering a team atmosphere and effective, collaborative relationships between nursing service lines as between all departments within NELC.
• Actively participates in “Hot-line” rotation participation which may include being on-call for weekends/holidays as needed to provide staff support.
• Works closely with the Clinical Director of Nursing to ensure compliance of the nursing division with Joint Commission, state and federal laws and regulations.
• Participates in department and company strategic planning for the purposes of developing effective training programs in support of the implementation of strategic plans.
• In conjunction with the Director of Clinical Liaisons and the Executive Director of Partnership Development, develops and implements training and education programs in support of the implementation of the Care Coordination Resource Center (CCRC) and future NELC service lines.
• Uses performance data and personal experience to identify opportunities to improve the productivity and effectiveness of nursing resources and actively participates in quality improvement activities to develop and implement improved processes and flows.
• Participates with trainers and leaders of other NELC departments ensure a coordinated, comprehensive, and effective training program for all NELC employees is maintained.
• Develops new hire and ongoing staff training programs that are scalable and that can support the orientation and training of multiple staff simultaneously in multiple different geographies.
• Benchmarks training programs within and outside healthcare to adopt best practices for training and education within NELC.
• Provide training and mentorship to nursing staff

Financial Planning and Analysis

• Oversees all financial and accounting activities.
• Responsible for budget management, financial analysis, payroll, forecasting, accounts payable, and financial reporting.
• Works closely with senior management to maintain company goals.
• Oversee key business functions such as accounting, accounts payable, and payroll.
• Creates and monitors budgets, budget variances, and forecasts.
• Provide analytical, forecasting, reporting, and project support to the executive management team.
• Prepares and presents financial reports and risk analysis.
• Establishes and maintains financial controls within the accounting department.
• Manages annual audit with outside audit firm.
• Manage corporate insurance policies and renewals; interface with broker as necessary.
• Analyze, document, and improve finance-related business processes.
• Mentor and develop finance staff members.
• Ensures compliance with state and federal regulatory requirements and professional standards.
• Provides timely, constructive feedback, coaching, and progressive discipline to employees, as needed.

Nursing Field Supervisor

Authorization Specialist

Clinical Educator

Finance Manager