Manager, Client Engagement Systems – Performance
New Charter Technologies
full-time
Posted on:
Location Type: Remote
Location: Florida • Montana • United States
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Salary
💰 $90,000 - $120,000 per year
About the role
- Own the strategic partnership with ScalePad and the broader client engagement technology solutions
- Align platform capabilities with New Charter’s Client Engagement Framework and long-term strategy
- Drive efforts to close gaps in functionality, integration, and automation
- Define and enforce standard engagement expectations across all OpCos
- Develop and execute a company-wide adoption playbook
- Standardize and scale Client Business Review (CBR) best practices across the platform
- Own the end-to-end client sentiment strategy, including tools, processes, and data integrity
- Develop reporting frameworks that connect client engagement to Net Revenue Retention (NRR) and renewal rates
- Own the roadmap, milestones, and delivery of client engagement solutions
Requirements
- 5–8+ years in MSP operations, client engagement leadership, or SaaS platform governance
- Proven track record driving larger company adoption of technology platforms
- Experience with ScalePad Lifecycle Manager (LMX)
- Experience building reporting frameworks and performance analytics
- Demonstrated ability to lead cross-company initiatives without direct authority
- Strong executive communication and presentation skills
- Strong project management and organization skills
Benefits
- Growth and learning initiatives
- Employee benefits
- Company innovation
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
reporting frameworksperformance analyticsclient engagement technology solutionsScalePad Lifecycle Manager (LMX)automationintegration
Soft Skills
executive communicationpresentation skillsproject managementorganizational skillsleadership