Provide support for end users via phone, email, and remote tools
Troubleshoot and resolve issues related to Windows operating systems, Microsoft 365 apps, printers, and common business software
Support basic networking issues such as connectivity, VPN, and DNS problems
Handle user onboarding and offboarding including email setup, permissions, and workstation configuration
Collaborate with other team members to ensure quick resolution and knowledge sharing
Troubleshoot firewalls, switches, and other networking equipment
Follow and implement security best practices across client environments
Communicate effectively with clients, explaining technical solutions in clear, non-technical terms
Maintain detailed documentation of work performed in ticketing and documentation systems

Requirements

Minimum of 3 years of experience working as a Helpdesk Analyst; MSP experience preferred
Strong expertise in Windows desktop operating systems (Windows 10/11)
Experience working with Microsoft 365, Azure AD, Intune, and related cloud services
Solid understanding of firewalls (Meraki, SonicWall, etc.), switches, and networking fundamentals
Experience with RMM tools, PSA systems, and IT automation platforms

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Windows operating systemsMicrosoft 365Azure ADIntunefirewallsnetworking fundamentalsRMM toolsPSA systemsIT automation

Soft Skills

communicationcollaborationtroubleshootingproblem-solvingdocumentation