Help Desk Intern
New Charter Technologies
internship
Posted on:
Location Type: Hybrid
Location: Bloomington • Florida, Minnesota • 🇺🇸 United States
Visit company websiteSalary
💰 $18 per hour
Job Level
Entry Level
About the role
- Learn and be responsible for a variety of IT related tasks
- Provide first line response for users requiring assistance
- Respond to requests for technical assistance via phone, email
- Track issues to resolution and update the internal knowledge base
- Escalate complex problems to Tier 2 and Tier 3 Support Teams
Requirements
- Provide first line response for users requiring assistance with information technology issues and problems
- Respond to requests for technical assistance by phone, email and/or using a Help Desk management system
- Track issues to resolution, updating the internal knowledge base and/or communicating the findings with relevant business units
- Escalate more involved problems to the appropriate Tier 2 and Tier 3 Support Teams
- Act as a liaison between customers and technical escalation teams
Benefits
- Flexible schedule
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
communicationproblem-solvingcustomer serviceliaison