New Balance

Site Operations Associate

New Balance

full-time

Posted on:

Location Type: Hybrid

Location: St. Louis • Massachusetts • Montana • United States

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Salary

💰 $61,900 - $96,900 per year

About the role

  • Own full execution of promotions, personalization, and membership on newbalance.com and newbalance.ca
  • Request, validate, and publish translations for newbalance.com and newbalance.ca
  • Assist with onboarding and training new team members
  • Utilize reporting tools to monitor site content quality
  • Oversee promotional product merchandising, including sorting, category creation, and placement
  • Conduct QA for promotions, personalization, and site updates
  • Collaborate with the Personalization team to build, UAT, and deploy personalized experiences in Salesforce
  • Lead set up, configuration, and troubleshooting for all membership programs

Requirements

  • Bachelor’s degree or 1–3 years of relevant experience in eCommerce, project management, or operations
  • Exceptional attention to detail—accuracy is essential
  • Strong organizational and analytical skills
  • Results driven, accountable, and comfortable working in a fast-paced environment
  • Proactive problem solver with the ability to manage multiple tasks and adapt quickly
  • Passion for digital retail and interest in innovative eCommerce experiences
  • Proficiency in Microsoft Office
  • Experience with Google Analytics or Adobe Analytics preferred
  • Comfortable working with site metrics and financial data to inform decisions
  • Salesforce experience preferred
Benefits
  • Health insurance
  • Dental and vision insurance
  • Life insurance
  • 401K
  • Online learning and development courses
  • Tuition reimbursement
  • $100 monthly student loan support
  • Various mentorship programs
  • $1,000 lifestyle reimbursement
  • 4 weeks of vacation
  • 12 holidays
  • Generous parental leave
  • Associate discount
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
eCommerceproject managementoperationsreporting toolsQApersonalizationSalesforceGoogle AnalyticsAdobe Analyticssite metrics
Soft Skills
attention to detailorganizational skillsanalytical skillsresults drivenaccountabilityproblem solvingadaptabilitymultitaskingpassion for digital retailinnovation
Certifications
Bachelor’s degree