New Balance

Operations

• Own full execution of promotions, personalization, and membership on newbalance.com and newbalance.ca
• Request, validate, and publish translations for newbalance.com and newbalance.ca
• Assist with onboarding and training new team members
• Utilize reporting tools to monitor site content quality
• Oversee promotional product merchandising, including sorting, category creation, and placement
• Conduct QA for promotions, personalization, and site updates
• Collaborate with the Personalization team to build, UAT, and deploy personalized experiences in Salesforce
• Lead set up, configuration, and troubleshooting for all membership programs

Site Operations Associate

Product Manager

• Create detailed product briefs and maintain line plans for skate product launches.
• Coordinate with skate R&D to ensure development sampling, timelines, and targets are met for each product.
• Provide strategic direction to evolve line architecture, support business growth, and define product life cycles.
• Collaborate with design, development, sales, and marketing teams to create top-tier products and manage the product line through its entire life cycle.
• Prepare market insights and reports to support all stages of global product development.
• Collaborate with sales directors to develop product sales strategies and achieve market share goals.
• Contribute to pricing by leveraging market research, cost analysis, and demand forecasting.
• Ensure alignment with the go-to-market plan through partnerships with design, development, marketing, and sales teams.
• Work with marketing to maintain accurate product information online and ensure messaging reflects product features.
• Attend retail demo and fit events to gather insights and identify opportunities to enhance the in-store experience.

Site Operations Associate

Product Manager – Hockey Skate Category