Dispatcher / Driver Manager
Nevoya
full-time
Posted on:
Location Type: Remote
Location: Texas • United States
Visit company websiteExplore more
Tech Stack
About the role
- Assign and coordinate loads to drivers, ensuring on-time pickup and delivery
- Communicate with drivers to manage schedules, provide route updates, and troubleshoot issues
- Liaise with brokers and vendors to ensure smooth shipment flow
- Maintain accurate and timely updates in our dispatch systems
- Monitor and ensure Hours of Service compliance for all assigned drivers
- Manage EV charge planning to prevent delays in delivery schedules
- Reprioritize workloads in real time based on emergent events, guided by established policies
- Support other dispatchers with task delegation and provide operational guidance
- Coordinate with Senior Dispatchers on escalated issues or operational improvements
- Track and report on KPIs including on-time rates, empty miles percentage, and compliance scores
Requirements
- 3+ years of logistics experience, preferably in a dispatch or customer service capacity
- Intermediate IT proficiency and comfort with logistics technology platforms
- Working knowledge of freight industry standards and processes
- Strong written and verbal communication skills in English
- Proven ability to unjam operational issues and resolve problems independently in real time
- Adaptability to process and policy changes in a fast-moving environment
- College degree preferred
- Prior EV fleet or sustainable transportation dispatch experience preferred
- Familiarity with Apollo or similar dispatch/tracking platforms preferred
- Experience coordinating across multiple time zones preferred
Benefits
- Health insurance
- 401(k) matching
- Flexible work arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
logistics experiencedispatch experiencecustomer service experiencefreight industry standardsEV fleet dispatchsustainable transportation dispatchKPI trackingproblem resolutionload coordinationroute management
Soft Skills
communication skillsadaptabilityoperational guidancetask delegationreal-time decision makingtroubleshootingcollaborationtime managementorganizational skillsleadership
Certifications
college degree