Assign and coordinate loads to drivers, ensuring on-time pickup and delivery
Communicate with drivers to manage schedules, provide route updates, and troubleshoot issues
Liaise with brokers and vendors to ensure smooth shipment flow
Maintain accurate and timely updates in our dispatch systems
Monitor and ensure Hours of Service compliance for all assigned drivers
Manage EV charge planning to prevent delays in delivery schedules
Reprioritize workloads in real time based on emergent events, guided by established policies
Support other dispatchers with task delegation and provide operational guidance
Coordinate with Senior Dispatchers on escalated issues or operational improvements
Track and report on KPIs including on-time rates, empty miles percentage, and compliance scores

Requirements

3+ years of logistics experience, preferably in a dispatch or customer service capacity
Intermediate IT proficiency and comfort with logistics technology platforms
Working knowledge of freight industry standards and processes
Strong written and verbal communication skills in English
Proven ability to unjam operational issues and resolve problems independently in real time
Adaptability to process and policy changes in a fast-moving environment
College degree preferred
Prior EV fleet or sustainable transportation dispatch experience preferred
Familiarity with Apollo or similar dispatch/tracking platforms preferred
Experience coordinating across multiple time zones preferred

Benefits

Health insurance
Flexible work arrangements

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

logistics experiencedispatch experiencecustomer service experiencefreight industry standardsEV fleet dispatchsustainable transportation dispatchKPI trackingproblem resolutionroute managementload coordination

Soft skills

communication skillsadaptabilityoperational guidancetask delegationreal-time problem solvingscheduling managementworkload reprioritizationcollaborationtroubleshootingindependent decision making

Certifications

college degree