Nevada Supreme Court

IT Support

• Deliver timely, empathetic customer service by responding to user requests, diagnosing issues, and prioritizing problems
• Log all activity in the service desk system and resolve requests by phone or in person
• Diagnose and resolve user issues using research and diagnostics
• Maintain printer operations, including toner replacement and user access management
• Assist users with office productivity software
• Set up and configure telecommunication equipment
• Support hardware and software purchasing processes
• Maintain accurate inventory records and manage loaner equipment
• Install and routinely maintain computers, printers, and software
• Collaborate on or lead IT projects to improve operations, policies, and service delivery
• Operate and troubleshoot courtroom audio/visual equipment
• Ensure court sessions run smoothly and participants can use presentation and recording tools

IT Technician