Lead Government Account Strategy: Own overall relationship management for federal and state accounts, developing trusted partnerships with government program offices and its staff.
Drive Contract Performance and Growth: Manage requirements for contract maintenance and deliverables ensuring compliance with federal regulations, meeting performance metrics, and identifying opportunities for contract modifications, extensions, and expansions.
Oversee Multi-Workstream Program Delivery: Plan and execute complex government programs across multiple sites, facilities, or jurisdictions, ensuring deliverables align with Statement of Work requirements, agency timelines, and federal performance standards.
Translate Agency Requirements Internally: Serve as the voice of the government customer, partnering with product, operations, compliance, and legal teams to ensure NeuroFlow capabilities meet evolving public-sector needs and procurement standards.
Serve as a Government Liaison: Act as the principal point of contact for agency partners, leading regular program reviews, responding to government inquiries, and managing escalations in accordance with contract terms and agency protocols.
Ensure Federal Compliance and Reporting: Maintain adherence to government contract requirements including regulations, data security standards, and agency-specific reporting obligations.
Manage Performance-Based Contracts: Manage, document, track, and report government KPIs and quality metrics, conducting data analysis to demonstrate program outcomes and support evidence-based decision-making for agency stakeholders.
Lead Government Stakeholder Engagement: Facilitate briefings with appropriate agency stakeholders representing NeuroFlow's value proposition and program impact to public-sector audiences.
Build Government-Specific Processes: Develop and refine program management frameworks, compliance documentation, and best practices tailored to federal and state contracting environments.
Requirements
4–6 years of experience in government program management, federal account management, or client success roles supporting VA, DoD, HHS, or state/local health agencies.
Demonstrated success managing federal or state contracts, including prime or subcontractor experience with performance-based service agreements.
Knowledge of the federal government procurement cycles, compliance frameworks (HIPAA, FedRAMP, FISMA), and agency reporting requirements.
Proven ability to manage complex stakeholder relationships within government hierarchy.
Strong analytical skills with experience tracking government performance metrics, preparing agency-required reports, and responding to formal contract deliverables.
Excellent written and verbal communication skills for government audiences, including ability to prepare briefing documents and formal correspondence.
Benefits
Flexible work schedule
unlimited PTO
physical and mental wellness benefits
medical coverage
parental leave
401K
company-sponsored events
referral program
onsite gym
dog friendly office
snacks in the office
commuter benefits
onsite massages.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
government program managementcontract managementdata analysisperformance metrics trackingcompliance documentationreport preparationstakeholder engagementprogram management frameworkscontract deliverablesperformance-based service agreements
Soft skills
relationship managementcommunication skillsanalytical skillsproblem-solvingleadershipcollaborationnegotiationorganizational skillsadaptabilitycustomer service