NeuroFlow

Support Engineer

• Resolve escalated support tickets across NeuroFlow's product portfolio, navigating product-specific technical nuances including EHR integrations, data workflows, and platform configurations
• Diagnose and troubleshoot advanced technical issues spanning software configurations,
• API integrations, SSO implementations, and user-reported defects
• Maintain 98%+ first response SLA compliance (8-hour target) while managing competing priorities across product lines
• Triage and route issues to appropriate engineering teams, translating customer problems into actionable technical requirements
• Partner with engineering to reproduce, document, and validate defect fixes
• Participate in defect triage meetings, advocating for customer impact and priority
• Surface recurring technical issues and customer friction points to inform product roadmap
• Create and maintain multi-product knowledge base articles to drive user adoption and self-enablement
• Document product-specific technical patterns and common resolution paths to reduce repetitive escalations
• Track and analyze support trends to identify systemic issues requiring engineering attention
• Translate complex technical concepts into accessible language for non-technical audiences
• Manage customer expectations during extended troubleshooting or engineering escalations
• Educate customers on technical best practices to prevent recurring issues.

Technical Support Specialist

DevOps Engineer

• Develop, refactor, and maintain Terraform modules supporting our AWS infrastructure
• Manage container deployments and service updates in Elastic Container Service (ECS)
• Support small-scope feature requests and infrastructure improvements in AWS
• Contribute to CI/CD pipeline development and performance tuning
• Collaborate closely with the Platform Engineering team to propose and implement solutions

Technical Support Specialist

Senior DevOps Engineer, 6 month contract