NeuraFlash

Frontend Engineer

• Collaborate with UI/UX designers and Salesforce architects to design, develop, test and deploy solutions based on industry best practices and client business requirements.
• Convert UI/UX wireframes into Salesforce applications.
• Develop front-end Lightning Web Components (LWC) for intuitive and responsive layouts.
• Implement solutions using best practices to prevent recurrence of performance issues.
• Document best practices and operational procedures.
• Work collaboratively with your project team from the design phase to go live on projects to build solutions, resolve technical issues, and implement scalable solutions for clients.
• Research and keep current on technology and communicate trends and future needs from a business perspective.
• Take full, end-to-end ownership of technical solutions.

Salesforce Front-End Developer

Backend Engineer

• Ensure customer success in building and launching Amazon Connect solutions for NeuraFlash customers
• Conduct technology assessment and audits to identify the need (from an ROI and Outcomes perspective) to move to CCaaS AWS Connect Platform, improving agent experience and productivity
• Facilitate business process reviews to identify customer requirements and processes
• Educate customers on the value proposition of AWS, and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud
• Lead discovery for customers, help customers build ROIs for projects, and deliver presentations and estimate for delivering that ROI
• Translate customer requirements into contact center design, leveraging best practices, and other AWS Services
• Oversee and mentor technical teams, providing guidance and support to ensure that proposed solution (on Salesforce and AWS Cloud) is delivered on time, on budget, and to the required quality standards
• Act as a liaison between technical teams and business stakeholders, communicating technical concepts in a clear and understandable manner, and managing expectations and priorities
• Drive best practice contact center design into each and every aspect of solution delivery
• Effectively manage all aspects of project and customer communications
• Deliver customer end user training and documentation
• Exercise independent judgment, and take the lead role on enterprise level projects with minimal direction from senior management
• Lead vision and strategy discussions with contact center and customer service leadership and management

AWS Technical Architect

Cloud Engineer

• Work closely with a Solution Architect to deliver successful contact center solutions
• Provide technical advisory support during business process reviews, helping to identify customer requirements and processes
• Provide technical details and solutions for functional User Stories
• Configure Salesforce Service Cloud Voice and Amazon Connect solutions
• Hands-on development of a Solution Design, leveraging best practices and programming principles
• Lead a development team in distributing tasks and performing code reviews
• Deliver technical end user training and documentation
• Exercise independent judgment, and take the lead technical role on enterprise level projects with minimal direction

Senior AWS Developer

Solutions Engineer

• Ensure customer success in building and launching Amazon Connect solutions
• Conduct technology assessment and audits for CCaaS AWS Connect Platform
• Facilitate business process reviews to identify customer requirements
• Educate customers on AWS value proposition and participate in architectural discussions
• Lead discovery for customers, build ROIs, and deliver presentations
• Translate customer requirements into contact center design
• Oversee and mentor technical teams to deliver solutions on time and budget
• Act as a liaison between technical teams and business stakeholders
• Drive best practice contact center design into solution delivery
• Effectively manage project and customer communications
• Deliver end-user training and documentation
• Exercise independent judgment and lead enterprise-level projects
• Lead vision and strategy discussions with leadership and management

AWS Solution Architect

Salesforce Developer

• Lead business process discovery sessions to define scalable, enterprise-grade Salesforce solutions aligned to customer objectives
• Own end-to-end solution architecture across Salesforce platforms (Service Cloud, Order Management, Commerce, Consumer Goods Cloud), ensuring alignment to best practices and long-term scalability
• Define and govern solution design, including data models, integrations, and system architecture, to support complex business requirements
• Provide architectural oversight throughout the full delivery lifecycle (design, build, test, deploy, and post-go-live), ensuring quality and consistency
• Drive UX and solution design strategy to deliver intuitive, efficient, and scalable user experiences
• Act as the primary technical authority and strategic advisor to both client stakeholders and internal delivery teams
• Translate business requirements into scalable technical solutions and guide development teams on implementation approach
• Lead technical design reviews and ensure adherence to architectural standards and best practices
• Own deployment strategy and release governance, including environment strategy, risk mitigation, and rollback planning
• Provide oversight on testing strategy (unit, integration, UAT), ensuring solutions meet functional and technical requirements
• Define data architecture and modeling strategies to support customizations and integrations
• Identify and proactively mitigate technical risks, ensuring successful project delivery
• Partner cross-functionally to align business and technical stakeholders, ensuring clear communication and shared objectives
• Support post-go-live strategy, including optimization, scalability planning, and continuous improvement initiatives
• Travel up to 25% for customer engagements and internal events

Salesforce Solution Architect, Commerce B2B

Architect

• Lead competitive bake-off engagements as the client-facing technical owner, including scoping, architecting, and delivering proof-of-value solutions on aggressive timelines
• Demo Agentforce solutions live and credibly to enterprise buyers, showcasing real customer interactions handled by AI agents
• Own solution architecture and scoping decisions, translating prospect requirements into demonstrable, technically sound builds
• Direct and guide offshore developers (India-based) executing the build in parallel, ensuring quality and alignment with the demo narrative
• Partner with the Pre-Sales team on selective engagements, providing technical depth during prospect conversations, particularly for deals likely to convert into competitive engagements
• Smoothly transition successful bake-offs into signed SOWs, handing off context and architecture to the delivery organization so the pod can pivot to the next opportunity
• Develop and refine Voice-first expertise across Agentforce Voice architecture, telephony integration, and conversational design
• Serve as a "thought leader" with prospects, guiding the definition of use cases and articulating business outcomes that resonate with executive buyers
• Partner with Sales, Pre-Sales, and Delivery leadership to refine engagement patterns, sales materials, and the Strategic Pursuit offering as it scales

Strategic Pursuit Architect

Salesforce Consultant

• Work with customers to define requirements, propose & deliver solutions related to their Sales processes
• Support architecture and own configuring best-in-class implementations of Salesforce Sales Cloud and CPQ
• Configure Salesforce Solutions using point-and-click tools available on the platform e.g. Visual Flows
• Understand and leverage Salesforce Platform to implement scalable solutions
• Partner with AI team to create innovative Salesforce solutions

Senior Salesforce Consultant, Sales Cloud

• Lead business process discovery sessions to define scalable, enterprise-grade Salesforce solutions aligned to customer objectives
• Own end-to-end solution architecture across Salesforce platforms (Service Cloud, Order Management, Commerce, Consumer Goods Cloud), ensuring alignment to best practices and long-term scalability
• Define and govern solution design, including data models, integrations, and system architecture, to support complex business requirements
• Provide architectural oversight throughout the full delivery lifecycle (design, build, test, deploy, and post-go-live), ensuring quality and consistency
• Drive UX and solution design strategy to deliver intuitive, efficient, and scalable user experiences
• Act as the primary technical authority and strategic advisor to both client stakeholders and internal delivery teams
• Translate business requirements into scalable technical solutions and guide development teams on implementation approach
• Lead technical design reviews and ensure adherence to architectural standards and best practices
• Own deployment strategy and release governance, including environment strategy, risk mitigation, and rollback planning
• Provide oversight on testing strategy (unit, integration, UAT), ensuring solutions meet functional and technical requirements
• Define data architecture and modeling strategies to support customizations and integrations
• Identify and proactively mitigate technical risks, ensuring successful project delivery
• Partner cross-functionally to align business and technical stakeholders, ensuring clear communication and shared objectives
• Support post-go-live strategy, including optimization, scalability planning, and continuous improvement initiatives

Salesforce Solution Architect, Commerce – B2B

• Work with our customers to define requirements, propose & deliver solutions related to their Sales processes
• Support architecture and own configuring best-in-class implementations of Sales Cloud
• Configure Salesforce Solutions using point and click tools available on the platform eg. Process Builder and Visual Flows
• Understand and leverage Salesforce Platform to implement scalable solutions
• Partner with our Artificial Intelligence team to create innovative Salesforce solutions for our customers
• Coach and mentor your junior team members on best practices to deliver your projects
• Interface directly with Salesforce to craft new solution perspectives
• Support our Pre-Sales team with industry perspectives, demos, and deal execution
• Craft thought leadership pieces that accelerate the NeuraFlash brand within the Sales Transformations space
• Quickly acquire new technical expertise and understanding of latest Salesforce features and major launches

Salesforce Solution Architect, Sales Cloud

• As a Change Management Consultant, you will work across projects as a thought leader and develop change strategies that enable successful digital and organizational transformations and cloud based technology implementations
• Be a champion of change on projects with customers across various practices
• Strategically collaborate with customers to determine the best approach to user adoption
• Train customers on the solutions we’ve built and how to best implement change within their organization
• Work alongside superusers to give users a voice in the implementation
• Ability to quickly acquire new technical expertise and understanding of latest Salesforce features and major launches and train and mentor our team as required
• Understand client's culture, business strategies, and associated organizational change management opportunities and challenges
• Approach organizational change as both an art and a science, leveraging proven change methodologies, as well as a strong understanding of individual and organizational psychological factors that influence and drive behavioral change
• Build relationships with constituents including: clients, internal teams, and consulting partners
• Work across teams to serve as the "expert" on organizational change management including: overall program strategy, change design and execution, stakeholder engagement, organizational readiness, leadership alignment, communication and training, project management, business process design, sustainment, and measurement
• Support a growing practice and be able to thrive in a fast-paced entrepreneurial environment, aid in identifying opportunities and building client relationships, internal infrastructure, and best practices to strengthen our foundation