Neura Health

Strategic Account Growth Manager

Neura Health

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $130,000 - $180,000 per year

About the role

  • Serve as the primary point of contact for enterprise clients across the full customer lifecycle, building trusted relationships and deeply understanding each client’s goals, workflows, and value drivers.
  • Lead onboarding, implementations, and launches in close partnership with Product, Engineering, Clinical, Marketing, and B2B Operations to ensure seamless deployments and measurable impact.
  • Configure and optimize Neura’s platform to align with client workflows, drive frictionless patient activation, and deliver clear business outcomes.
  • Own customer health, retention, renewals, and expansion by proactively identifying risks, developing engagement strategies, and tracking performance against agreed success metrics.
  • Lead regular check-ins and business reviews, clearly articulating ROI, outcomes, and progress toward success goals.
  • Partner cross functionally to translate client feedback into actionable product and operational improvements, serving as the voice of the customer internally.
  • Co-create and refine the post sale activation and growth playbook to drive patient adoption and revenue realization.
  • Develop client advocacy by cultivating referenceable customers and collaborating with Marketing on case studies and thought leadership opportunities.
  • Continuously improve client engagement, workflows, and operational efficiency through innovative problem solving.

Requirements

  • 6+ years of experience in Customer Success, Account Management, Client Services, or Client Implementation for digital health services and/or platforms.
  • Proven success managing enterprise or institutional clients, driving adoption and retention.
  • Strong communication, relationship building, and presentation skills, with the ability to simplify complex concepts.
  • Ability to strategically leverage data to storytell and play back customer value
  • Demonstrated experience partnering with implementation and technical teams on solution rollouts.
  • Comfort with light technical configuration, data mapping, or integration work in collaboration with engineering or product teams.
  • Data-driven mindset with experience using CRM or success tools (e.g., HubSpot, Salesforce, Gong).
  • Self-starter comfortable working independently in a hybrid, distributed team.
  • Excellent organizational skills and attention to detail.
  • Familiarity with AI tooling to accelerate efficiency in this role
  • Experience in digital health, cognitive health, neuroscience, or wellness technology.
  • Background working with health systems, clinics, and/or pharma companies.
  • Familiarity with customer analytics, NPS/CSAT, and success metrics.
Benefits
  • Comprehensive health coverage
  • Equity options
  • Flex time off
  • L&D stipend
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer successaccount managementclient servicesclient implementationdata mappingtechnical configurationintegration workcustomer analyticsNPSCSAT
Soft Skills
communicationrelationship buildingpresentation skillsproblem solvingorganizational skillsattention to detailself-starterstrategic thinkingdata storytellingcollaboration