Department Operations Manager – Customer Operations
Capital One
Director, Data Operations – Acquisition & Delivery
NeueHealth
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteJob Level
Lead
Tech Stack
ETLSQL
About the role
- Oversee the intake of data from diverse external sources, aligning incoming data with internal data models.
- Validate, map, and normalize datasets to ensure consistency, quality, and compliance with internal standards.
- Collaborate with internal stakeholders to refine data requirements, troubleshoot ingestion issues, and maintain documentation.
- Manage the distribution of curated data extracts to external partners or systems.
- Monitor data delivery workflows, resolve operational incidents, and ensure service level agreements (SLAs) are met.
- Coordinate with business users and stakeholders to address data delivery schedules, formats, and quality concerns.
- Serve as the primary owner of the SFTP environment, creating new user accounts, provisioning containers, and managing file access.
- Maintain security best practices and regulatory compliance across all file transfer activities.
- Proactively monitor performance, resolve technical issues, and update documentation as needed.
- Act as the central liaison for internal users requiring data acquisition or delivery solutions.
- Manage relationships and communication with external vendors, ensuring service levels and contractual obligations are met.
- Escalate and resolve critical operational or data-related issues with appropriate urgency and clarity.
- Directly supervise a small team of contractors, providing guidance, performance feedback, and coaching (player/coach model).
- Collaborate with internal teams (e.g., Engineering, Analytics, Product) to ensure smooth hand-offs, accurate data flows, and timely issue resolution.
- Foster a culture of operational excellence and continuous improvement within the team.
Requirements
- Bachelor’s degree in Computer Science, Information Systems, or a related field (or equivalent experience).
- 10+ years of experience in data operations, data engineering, or a related field with a focus on data ingestion and delivery.
- Strong domain knowledge of healthcare data types (e.g., claims data, EHR data, HL7, FHIR) highly preferred.
- Previous experience managing contractors or small teams in a “player/coach” capacity.
- Proficient in SQL for data profiling, ad-hoc queries, and validation of ingestion/delivery workflows.
- Demonstrated experience with data mapping, normalization, or ETL processes in a medallion architecture.
- Familiarity with SFTP or similar file transfer infrastructures, including user account management and security best practices.
- Exceptional communication skills for liaising with internal stakeholders and external vendors.
- Strong organizational and problem-solving abilities; adept at resolving issues in a fast-paced environment.
