Operations

• Oversee the intake of data from diverse external sources, aligning incoming data with internal data models.
• Validate, map, and normalize datasets to ensure consistency, quality, and compliance with internal standards.
• Collaborate with internal stakeholders to refine data requirements, troubleshoot ingestion issues, and maintain documentation.
• Manage the distribution of curated data extracts to external partners or systems.
• Monitor data delivery workflows, resolve operational incidents, and ensure service level agreements (SLAs) are met.
• Coordinate with business users and stakeholders to address data delivery schedules, formats, and quality concerns.
• Serve as the primary owner of the SFTP environment, creating new user accounts, provisioning containers, and managing file access.
• Maintain security best practices and regulatory compliance across all file transfer activities.
• Proactively monitor performance, resolve technical issues, and update documentation as needed.
• Act as the central liaison for internal users requiring data acquisition or delivery solutions.
• Manage relationships and communication with external vendors, ensuring service levels and contractual obligations are met.
• Escalate and resolve critical operational or data-related issues with appropriate urgency and clarity.
• Directly supervise a small team of contractors, providing guidance, performance feedback, and coaching (player/coach model).
• Collaborate with internal teams (e.g., Engineering, Analytics, Product) to ensure smooth hand-offs, accurate data flows, and timely issue resolution.
• Foster a culture of operational excellence and continuous improvement within the team.

Director, Data Operations – Acquisition & Delivery

Job Level

Tech Stack

About the role

Requirements

Data Operations Lead, Acquisition & Delivery

Data Engineer

Senior Analyst, Business Analytics

Senior Data Scientist

Senior Analyst, Revenue Operations