NeueHealth

Program Manager

• Evaluate risk adjustment and quality performance for Affiliate partners and identify opportunities and risk areas
• Cultivate effective partnerships in a matrix environment of coding educators, quality, clinical, and market operations
• Implement risk adjustment and quality program leading practices at partner practice locations
• Facilitate strategic documentation, coding and quality presentations to large and small groups of clinicians, practice managers, and certified coders via virtual and in-person delivery methods (including domestic travel when necessary)
• Develop and deliver education training materials such as webinars, videos, education guides and guidelines
• Build and maintain a best-in-class coding accuracy and HEDIS / CMS quality metric knowledgebase
• Follows, reports, and adheres to all regulatory guidance, including changes related to risk adjustment methodologies and quality programs
• Ad hoc provision of pre-visit planning support and/or engagement of other resources to deliver pre-visit planning support to Affiliates
• Other duties and responsibilities as assigned.

Population Health Program Manager – Affiliates

Operations

• Oversee the intake of data from diverse external sources, aligning incoming data with internal data models.
• Validate, map, and normalize datasets to ensure consistency, quality, and compliance with internal standards.
• Collaborate with internal stakeholders to refine data requirements, troubleshoot ingestion issues, and maintain documentation.
• Manage the distribution of curated data extracts to external partners or systems.
• Monitor data delivery workflows, resolve operational incidents, and ensure service level agreements (SLAs) are met.
• Coordinate with business users and stakeholders to address data delivery schedules, formats, and quality concerns.
• Serve as the primary owner of the SFTP environment, creating new user accounts, provisioning containers, and managing file access.
• Maintain security best practices and regulatory compliance across all file transfer activities.
• Proactively monitor performance, resolve technical issues, and update documentation as needed.
• Act as the central liaison for internal users requiring data acquisition or delivery solutions.
• Manage relationships and communication with external vendors, ensuring service levels and contractual obligations are met.
• Escalate and resolve critical operational or data-related issues with appropriate urgency and clarity.
• Directly supervise a small team of contractors, providing guidance, performance feedback, and coaching (player/coach model).
• Collaborate with internal teams (e.g., Engineering, Analytics, Product) to ensure smooth hand-offs, accurate data flows, and timely issue resolution.
• Foster a culture of operational excellence and continuous improvement within the team.

Director, Data Operations – Acquisition & Delivery

Data Operations Lead, Acquisition & Delivery

Product Manager

• Define and drive product vision and strategy aligned with NeueHealth’s mission and business goals.
• Own data products throughout their full lifecycle, including development, rollout, and ongoing support, ensuring they deliver impactful and scalable outcomes.
• Develop and manage roadmaps, prioritizing features and functionality to maximize impact.
• Write clear and detailed Product Requirement Documents (PRDs) that bridge business needs with technical execution.
• Partner with engineering teams to build scalable, high-impact solutions that align with both technical requirements and business objectives.
• Independently discover insights and use data to formulate logical, actionable conclusions.
• Advance a data-driven culture by leveraging metrics to measure product success and driving continuous improvement through iteration and actionable insights.
• Approach ambiguous, complex problems with creativity, persistence, and a solution-oriented mindset.

Population Health Program Manager – Affiliates

Director, Data Operations – Acquisition & Delivery

Data Operations Lead, Acquisition & Delivery

Lead Product Manager - Data Products