NeueHealth

Operations

• Oversee the intake of data from diverse external sources, aligning incoming data with internal data models.
• Validate, map, and normalize datasets to ensure consistency, quality, and compliance with internal standards.
• Collaborate with internal stakeholders to refine data requirements, troubleshoot ingestion issues, and maintain documentation.
• Manage the distribution of curated data extracts to external partners or systems.
• Monitor data delivery workflows, resolve operational incidents, and ensure service level agreements (SLAs) are met.
• Coordinate with business users and stakeholders to address data delivery schedules, formats, and quality concerns.
• Serve as the primary owner of the SFTP environment, creating new user accounts, provisioning containers, and managing file access.
• Maintain security best practices and regulatory compliance across all file transfer activities.
• Proactively monitor performance, resolve technical issues, and update documentation as needed.
• Act as the central liaison for internal users requiring data acquisition or delivery solutions.
• Manage relationships and communication with external vendors, ensuring service levels and contractual obligations are met.
• Escalate and resolve critical operational or data-related issues with appropriate urgency and clarity.
• Directly supervise a small team of contractors, providing guidance, performance feedback, and coaching (player/coach model).
• Collaborate with internal teams (e.g., Engineering, Analytics, Product) to ensure smooth hand-offs, accurate data flows, and timely issue resolution.
• Foster a culture of operational excellence and continuous improvement within the team.

Director, Data Operations – Acquisition & Delivery

Product Manager

• Define and drive product vision and strategy aligned with NeueHealth’s mission and business goals.
• Own data products throughout their full lifecycle, including development, rollout, and ongoing support, ensuring they deliver impactful and scalable outcomes.
• Develop and manage roadmaps, prioritizing features and functionality to maximize impact.
• Write clear and detailed Product Requirement Documents (PRDs) that bridge business needs with technical execution.
• Partner with engineering teams to build scalable, high-impact solutions that align with both technical requirements and business objectives.
• Independently discover insights and use data to formulate logical, actionable conclusions.
• Advance a data-driven culture by leveraging metrics to measure product success and driving continuous improvement through iteration and actionable insights.
• Approach ambiguous, complex problems with creativity, persistence, and a solution-oriented mindset.

NeueHealth

Director, Data Operations – Acquisition & Delivery

Lead Product Manager - Data Products

Data Operations Lead, Acquisition & Delivery