netzbest GmbH

Administration

• Handle complex remote tickets on Windows Server, Terminal Server and Citrix environments
• Coordinate appointments with customers and, where applicable, vendors; prepare updates, install and distribute them via images to minimize downtime
• Independently research all required information through direct telephone contact with our customers, communicate courteously and keep them informed with regular updates
• Contribute to efficient support through careful documentation, targeted knowledge transfer and effective internal communication

System Administrator – 2nd Level Support

Manager

• Primary point of contact for decision-makers at our clients for all technical and service-related matters
• Advise clients on IT-as-a-Service solutions (hardware & software)
• Gather requirements, perform technical evaluations and support optimizations of existing processes
• Oversee and manage Service Level Management, reporting and monitoring of services used by the client
• Coordinate with internal and external teams and interfaces
• Identify opportunities for improvement and new business opportunities

Service Manager, IT

• Independent planning, steering and coordination of IT projects (e.g., rollouts, implementations, cloud migrations, software rollouts)
• Responsibility for budget, schedule and quality throughout the project lifecycle
• Aligning technical requirements with clients and internal departments
• Resource management: coordinating internal teams and external service providers
• Risk and change management, project controlling and documentation
• Active participation in the further development of processes and tools
• Supporting the identification of new projects and technical optimization opportunities

System Administrator – 2nd Level Support

Service Manager, IT

IT Project Manager – m/f/d