Netwrix Corporation

Director, Sales Operations

Netwrix Corporation

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Lead

Tech Stack

Cyber SecuritySFDC

About the role

  • Own the renewals forecast process for Commercial and Enterprise segments across all regions
  • Partner with Sales, Customer Success, and Finance to ensure forecast accuracy, timing, and risk visibility
  • Establish and enforce forecast methodology, cadence, and inspection routines
  • Identify early risk signals and escalation paths for at-risk renewals
  • Analyze renewals performance across Gross Retention Rate (GRR), Net Retention Rate (NRR), Uplift / Expansion Rates, Renewal cycle times and churn drivers
  • Segment performance by region, customer segment, product, and contract type
  • Translate data into clear, actionable insights for leadership
  • Own SFDC renewals data integrity, reporting, and dashboards
  • Ensure accurate account ownership, renewal opportunities, contract data, and territory alignment
  • Partner with RevOps to improve renewals workflows, automation, and reporting
  • Act as the subject-matter expert for renewals processes within SFDC
  • Build and deliver executive-ready presentations for CRO, CFO, and Sales Leadership
  • Present current-state renewals performance, risks, trends, and outlook
  • Clearly articulate gaps vs plan and recommended actions
  • Support renewals coverage across International territories, Commercial, and Enterprise customer segments
  • Manage and develop one Renewal Operations Analyst

Requirements

  • 10+ years in Sales Operations, Revenue Operations, or Renewals Operations within a B2B SaaS or cybersecurity software company
  • Direct experience managing large-scale renewal motions ($100M+ book of business)
  • Experience supporting global, multi-segment sales organizations (Commercial + Enterprise)
  • Proven track record partnering with Sales, Finance, and Customer Success leaders
  • Advanced Salesforce (SFDC) experience (renewals, opportunities, reporting, dashboards)
  • Strong analytical skills with the ability to work with large, complex datasets
  • Proficiency with Excel / Google Sheets; BI tools a plus
  • Comfortable defining metrics, building models, and explaining results clearly
  • Strong executive presence and presentation skills
  • Ability to simplify complex data into clear narratives
  • Confident operating with senior leadership (CRO, CFO, VP Sales)
Benefits
  • Competitive Health Benefits
  • Continuous Learning and Development Opportunities
  • Team-Oriented, Collaborative, and Innovative Work Environment
  • Regular Company Town Halls to Keep You Informed
  • Opportunities for Career Growth and Advancement
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
renewals forecast processforecast methodologyGross Retention Rate (GRR)Net Retention Rate (NRR)Uplift / Expansion Ratesrenewal cycle timesdata analysismetrics definitionmodel buildingdata narrative simplification
Soft Skills
analytical skillsexecutive presencepresentation skillscommunication skillspartnershiprisk identificationproblem-solvingleadershipcollaborationadaptability