Netradyne

Installation Services and Revenue Manager

Netradyne

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $95,000 - $125,000 per year

Job Level

SeniorLead

About the role

  • Recruit, Develop, Support, and Maintain Installation Service Partner business relationships including Maintaining Contracts, Insurance Coverage, and Regional Coverage Service Regions
  • Manage, Support, and Provide ongoing Product Installation Training
  • Develop and Manage Partnership Services Standardized Pricing
  • Develop Program Certification and Technician Excellence Guidelines and Performance Reporting Metrics
  • Develop and Maintain Partner Performance to Project Measurement Tools
  • Manage Installation Partner Invoicing and Project to Payables Reconciliation
  • Strategize, implement, and maintain program initiatives that adhere to organizational objectives
  • Develop program assessment protocols for evaluation and improvement
  • Maintain organizational standards of satisfaction, quality, and performance
  • Consult with multiple project teams, ensuring program goals are reached
  • Promote 3rd Party Services within the Netradyne Organization
  • Provide Best Practices and Implementation Optimization training to internal stakeholders
  • Manage budget and funding channels for maximum productivity
  • Contribute to the development of technical documentation, standard operating procedures, troubleshooting guides, and online support content related to vehicle-specific installation processes and procedures
  • Work closely with project sponsors, cross-functional teams, and assigned project managers to develop scope, deliverables, required resources, work plan, budget, and timing for new initiatives
  • Collaborate with program and project teams for optimal return on investment, and coordinate and delegate cross-project initiatives
  • Identify key requirements for cross-functional teams and external vendors
  • Develop and manage budget for projects and be accountable for delivering against established business goals/objectives
  • Work with internal and external sponsors to identify risks and opportunities across multiple projects within the department
  • Analyze, evaluate, and overcome program risks, and produce program reports for managers and stakeholders

Requirements

  • Eight or more years of experience in an upper-management role, preferably in program or service management
  • Exceptional skills in leadership, time management, facilitation, and organization
  • Experience in managing stakeholders
  • Improved knowledge of vehicle mounted safety and telematics service products
  • Detailed vehicle knowledge of wiring and installation Procedures
  • Efficient and creative training and implementation instruction capabilities
  • Experience with continuous learning and support management improvement techniques
  • Intellectual prowess with deep learning and analytical tenacity
  • Impeccable Troubleshooting and Alternative Installation Service Management
  • Ability to provide Efficient and Creative Training and Implementation instruction
  • Support Continuous Learning of Product and Support Techniques
  • Provide Excellent Communication and Reporting of product inefficiencies
  • Exceptional service in maintaining partnership agreements, business documentation, and promoting best practices
  • Promote Improvements and Enhancements for product connect ability
  • Having a deep knowledge of the transportation industry and safety service protocols
  • Ability to create and maintain the appropriate documentation for: Contractual Agreements, Insurance Certification, Standard Operating Procedure, Best Practices
  • Bachelor's degree in technical discipline
  • Technicians Certification, or equivalent level of training/experience
  • Software Knowledge: Windows, MS Office (Word, Excel, PowerPoint, SharePoint), Salesforce, Smartsheet, Vehicle Diagnostic and Voltage Management
  • Equipment: 12v & 24v Vehicle Systems, Multimeter, Basic Hand Tools