Columnist, Editorial Writer
Hearst Health
Mobile Tech Writer
NETGEAR
full-time
Posted on:
Location Type: Hybrid
Location: San Jose • California • 🇺🇸 United States
Visit company websiteSalary
💰 $96,000 - $110,000 per year
Job Level
Junior
About the role
- Work cross-functionally with Support and Engineering teams to create, edit, and archive support agent knowledge base articles to comply with tech writing best practices and corporate style guidelines.
- Review published materials and recommend revisions or changes in scope, format, and content.
- Track writing projects efficiently and accurately.
Requirements
- 1+ years of experience in a customer support role or creating content for customer support agents.
- Bachelor’s degree.
- Curiosity and passion for learning new technologies.
- Experience writing and editing technical documents and internal communications.
- Ability to comply with style guidelines and restructure existing documentation to improve usability and consistency.
- Ability to ensure consistent proper usage of grammar, spelling, and punctuation.
- Ability to work with subject matter experts to ensure accuracy of technical content.
- Ability to communicate technical information to audiences with a wide range of technical knowledge.
- Strong attention to detail.
- Ability to learn new concepts, tools, and processes quickly.
- Ability to juggle competing priorities.
- Ability to plan and prioritize multiple projects simultaneously while adapting to changing deadlines and requirements.
- Ability to deliver quality documentation under tight deadlines.
- Ability to work both independently and as a member of a team in a fast-paced environment.
- Experience with Microsoft Word.
Benefits
- Offers Equity
- Offers Bonus
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical writingeditingcontent creationgrammarspellingpunctuationdocumentationstyle guidelinesusabilityproject tracking
Soft skills
attention to detailcommunicationcuriosityadaptabilitytime managementteamworkindependenceprioritizationlearning agilityproblem-solving
Certifications
Bachelor's degree
