Group Product Manager, Payments Product Journey
Netflix
full-time
Posted on:
Location Type: Hybrid
Location: Los Gatos • California • United States
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Salary
💰 $520,000 - $1,000,000 per year
About the role
- Oversee the design, implementation, and continuous improvement of all payment lifecycle touchpoints, ensuring frictionless onboarding, high conversion, and proactive retention.
- Partner with cross-functional teams (engineering, regional, data science, legal, finance, customer service) to deliver localized, compliant, and high-performing payment experiences.
- Drive strategic initiatives to expand into new markets, support new business models, and adapt to evolving regulatory and consumer requirements.
- Use data and analytics to identify pain points, optimize flows, and deliver targeted interventions that reduce churn and maximize customer lifetime value.
- Ensure billing and invoicing systems are robust, scalable, and ready to support new offerings and compliance needs.
- Partner with other product teams within Netflix to ensure payment lifecycle solutions seamlessly support new business initiatives and cross-domain experiences.
- Lead and mentor a small team of Product Managers across Checkout & Payment Onboarding, Retention, and Billing & Invoicing, fostering a culture of innovation, collaboration, and operational excellence.
Requirements
- 8+ years proven experience in product management, ideally within payments, checkout, retention, billing, or financial systems.
- Deep understanding of global payment systems, recurring subscription models, payment onboarding flows, and lifecycle management.
- Experience optimizing checkout conversion, payment approval rates, and reducing involuntary churn.
- Experience leveraging machine learning and data-driven approaches to optimize payment flows, personalize retention strategies, or drive business outcomes in product management.
- Familiarity with regulatory compliance requirements for payments, billing, and invoicing (including tax, VAT/GST, and regional regulations).
- Understanding of subscription lifecycle events (sign-up, proration, upgrades/downgrades, suspensions, and reactivations).
- Experience developing and executing retention strategies, including payment recovery, retries, and personalized interventions.
- Ability to analyze complex payments and billing scenarios and develop user-centric, scalable solutions.
- Experience leading cross-functional teams and collaborating with engineering, design, finance, legal, and regional partners.
Benefits
- Health Plans
- Mental Health support
- 401(k) Retirement Plan with employer match
- Stock Option Program
- Disability Programs
- Health Savings and Flexible Spending Accounts
- Family-forming benefits
- Life and Serious Injury Benefits
- Paid leave of absence programs
- 35 days annually for paid time off for hourly employees
- Flexible time off for salaried employees
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
product managementpayment systemscheckout optimizationbilling systemsdata analyticsmachine learningretention strategieslifecycle managementsubscription modelspayment onboarding
Soft Skills
leadershipmentoringcollaborationinnovationoperational excellencecommunicationstrategic thinkingproblem-solvingcross-functional teamworkuser-centric design