Support the Delivery Engineering team, which owns the systems used by Netflix engineers
Monitor and handle customer requests, troubleshoot, solve issues, automate support needs
Develop runbooks, improve and maintain support tools
Understand product offerings and continuously look for ways to enhance the engineering support experience
Work on the development of support automation tooling
Recommend product and operational improvements based on customer interactions

Requirements

At least 5 years of experience in support or engineering roles
Extensive experience with leading CI/CD tools such as Jenkins, GitLab CI, CircleCI, Azure DevOps, or GitHub Actions
Strong understanding of how to design, implement, manage, and support deployment pipelines
Experience with containers and AMI creation, utilizing tools like Kubernetes, OpenShift, and Helm
Proven track record of diagnosing and resolving complex issues in distributed systems
Experienced in utilizing observability platforms for metrics, logs, and tracing
Familiarity with programming languages and frameworks such as Java, Javascript or Python
Strong understanding and practical knowledge of version control tools, particularly GitHub
Demonstrated ability to provide superior engineering support across a complex organization
Strong problem-solving skills and the ability to troubleshoot complex issues
Experience in developing tools and scripts to automate processes with a focus on continuous improvement
Excellent written and verbal communication skills
Strong collaboration skills and experience working with cross-functional teams
Passion for creating technical documentation and tutorials.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

CI/CD toolsJenkinsGitLab CICircleCIAzure DevOpsGitHub ActionscontainersKubernetesOpenShiftHelm

Soft Skills

problem-solvingtroubleshootingcommunicationcollaborationtechnical documentation