Manager, Ads Ops Solutions
Netflix
full-time
Posted on:
Location Type: Hybrid
Location: São Paulo • Brazil
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Tech Stack
About the role
- Lead the LATAM Ads Ops Solution team that are responsible for campaign activation, troubleshooting, and operational efficacy
- Partner with the Product and Engineering teams to iterate on scaled workflows, navigating between efficient vendor support and the future state of automation
- Partner with the Account and Demand Management teams to ensure on-time activation and an efficient engagement model
- Develop metrics and measure performance against business requirements, aligning improvement projects to bridge operational shortfalls and identify future opportunities for improvement
- Collect data to identify root-cause problems
- Define the external vendor's support strategy and diversity to ensure proper day-to-day support, load balancing, and business continuity
- Monitor Global delivery performance for the business inclusive of risk reporting and PMP/PG/Direct partner-spend to prioritize activation, escalation and troubleshooting
- Capture future Ads Operations business needs as the business scales and translate to a future state of support (delegate, automate, eliminate)
- Ensure consistency and alignment across all regional Ads Ops Solutions team, leveraging a follow-the-sun model
- Oversee final feature and acceptance testing of new Ad Server features and capabilities that will be leveraged by the Ad Operations team to support the business
- Drive continuous improvement on SLAs for campaign activation and optimization to exceed client and partner expectations
- Advocate, understand, and communicate the company values
Requirements
- 8+ years of Ad Operations, and/or Ad Tech experience with applied project management methodologies and certifications
- 5+ years of managerial experience, experience with global markets a plus
- Deep comprehension of Commercial Ad Platforms (GAM/FreeWheel, Xandr, Nielsen, DV, IAS, Salesforce)
- Fluent in English, Brazilian Portuguese and/or Spanish
- Experience working in proprietary Ad Technology is preferred
- Strong familiarity with Direct IO, Programmatic, and Live Advertising
- Strengths building cross-functional relationships, developing insights, managing projects, and articulating success
- A data-driven approach to problem-solving and analysis; managing accountability for deliverables
- Demonstrated ability to operate effectively in ambiguity and willingness to pivot as needed
Benefits
- Inclusion programs
- Equal opportunity employment
- Meaningful interview experience for all candidates
- Diversity recognition
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Ad OperationsAd Techproject managementCommercial Ad PlatformsDirect IOProgrammatic AdvertisingLive Advertisingdata analysisperformance metricsautomation
Soft skills
managerial experiencecross-functional relationshipsproblem-solvingcommunicationinsight developmentproject managementadaptabilityaccountabilitycontinuous improvementclient engagement
Certifications
project management certifications