NetDocuments

Product Manager

• Collaborate with leadership to define and drive the roadmap for AI-powered solutions, assessing new product ideas and enhancements.
• Own and manage the product backlog, ensuring it reflects the priorities of the business and the needs of the customer.
• Create detailed and actionable product specifications, with precise and comprehensive acceptance criteria.
• Collaborate closely with engineering and design to ensure the successful and timely delivery of product features, from sprint planning to release management.
• Drive alignment on priorities across cross-functional teams, including product, engineering, design, and QA, to ensure smooth execution of product delivery.
• Conduct regular backlog grooming sessions to refine, prioritize, and scope upcoming work, keeping a focus on customer impact and technical feasibility.
• Monitor the delivery pipeline to proactively identify blockers, risks, or dependencies, and facilitate solutions to keep projects on track.
• Partner with stakeholders across the organization and among our customer base to collect feedback, validate ideas, and set priorities.
• Analyze customer feedback, usage metrics, and other data to inform iterative improvements to the product.
• Document and communicate product capabilities and timelines with internal stakeholders like product marketing and sales enablement to ensure alignment and go-to-market success.
• Stay engaged with evolving AI technologies and trends within the legal industry.

Senior Product Manager – AI

Support Engineer

• Become technically proficient in the NetDocuments suite of products
• Answer incoming phone calls and own incoming Support Cases through our Support Portal
• Troubleshoot technical problems and resolve issues for customers using the NetDocuments platform
• Manage and respond to your backlog of Support Cases in a timely fashion
• Own your Support Cases from creation through resolution
• Participate in the Software Development lifecycle through diagnosis and reporting of new and known issues
• Participate in KCS by creating and editing Knowledge Base articles
• Quickly ramp up on new releases, enhancements, and product functionality to ensure successful support for customers
• Assist in after hours on-call Support rotation (optional and paid)
• Other duties as assigned

Senior Product Manager – AI

Senior Technical Support Engineer