Become technically proficient in the NetDocuments suite of products
Answer incoming phone calls and own incoming Support Cases through our Support Portal
Troubleshoot technical problems and resolve issues for customers using the NetDocuments platform
Manage and respond to your backlog of Support Cases in a timely fashion
Own your Support Cases from creation through resolution
Participate in the Software Development lifecycle through diagnosis and reporting of new and known issues
Participate in KCS by creating and editing Knowledge Base articles
Quickly ramp up on new releases, enhancements, and product functionality to ensure successful support for customers
Assist in after hours on-call Support rotation (optional and paid)
Other duties as assigned

Requirements

Associates or bachelor’s degree in computer science or IT related field or equivalent experience
2+ years’ relevant experience in a technical specific role
Experience using and/or troubleshooting issues with:
Windows 7-11
OSX Sierra-Big Sur
Office 2010-365
iOS/Android
Command Line/Terminal
Windows Registry
Active Directory

Benefits

90% healthcare premiums company covered
HSA company contribution
401K match at 4% with no vesting period
Twice a year merit increases
Flexible time off typically 3 to 4 weeks a year, not including the 9 paid holidays
Authenticity and accountability from leadership
Connection, access, and mentorship from exceptional leaders
Growing company with opportunities for advancement

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

troubleshootingtechnical supportsoftware development lifecycleKnowledge Base creationWindows 7Windows 8Windows 10Windows 11OSX SierraOSX Big Sur

Soft Skills

communicationproblem-solvingtime managementcustomer serviceownershipadaptabilityteam collaborationattention to detailresponsivenessinitiative

Certifications

Associates degreeBachelor's degreeIT related field certification