Netcenter

Supervisor

• Lead a team of technical support analysts
• Ensure high-quality service to users
• Resolve problems and incidents quickly and effectively
• Monitor and analyze team performance indicators
• Prepare performance reports and present results to management

Service Desk Supervisor

Analyst

• Manage and maintain security policies in environments using Fortinet firewalls (FortiGate, FortiManager, FortiAnalyzer)
• Perform connectivity troubleshooting and access rule analysis
• Support deployment projects for ZTNA, NAC, and network segmentation
• Standardize configurations and documentation per client (policies, logs, objects)
• Collaborate with the InfraSec and MDR teams on incidents and improvements
• Participate in the evaluation and implementation of new security technologies
• Work on change management, requests, and technical interactions with clients.

Service Desk Supervisor

Senior IT Analyst