Service Desk Supervisor

Netcenter

Supervisor de Service Desk leading a technical support team at NETCENTER INFORMATICA LTDA. Ensuring quality service and problem resolution for users.

Posted 7/7/2026full-timeRio de Janeiro • 🇧🇷 BrazilJunior💰 R$4,000 - R$4,800 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in managing technical support teams while ensuring high-quality service delivery. Proficient in performance monitoring, reporting, and problem resolution within IT environments.

Highest-signal resume keywords

Team LeadershipTechnical Support SupervisionService Desk Tools KnowledgeITIL CertificationFluent English

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Performance MonitoringIncident ResolutionProblem SolvingReport Preparation

Soft Skills

CommunicationTeamwork

Certifications & Qualifications

ITIL Certification

Industry Keywords

Technical SupportService Desk

About the role

Key responsibilities & impact

Lead a team of technical support analysts
Ensure high-quality service to users
Resolve problems and incidents quickly and effectively
Monitor and analyze team performance indicators
Prepare performance reports and present results to management

Requirements

What you’ll need

Previous experience supervising technical support teams
Knowledge of Service Desk tools
Leadership and teamwork skills
Excellent communication and problem-solving abilities
Degree in Information Technology or related fields
ITIL certification or training
Fluent English is required

Benefits

Comp & perks

Meal allowance: R$ 35.00 per working day
Food allowance: R$ 356.78 per month
Transportation allowance
Medical plan (co-payment – Amil Next)
Dental plan
Group life insurance