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Netcenter

Service Desk Supervisor

Netcenter

Supervisor de Service Desk leading a technical support team at NETCENTER INFORMATICA LTDA. Ensuring quality service and problem resolution for users.

Posted 7/7/2026full-timeRio de Janeiro • 🇧🇷 BrazilJunior💰 R$4,000 - R$4,800 per monthWebsite

About the role

Key responsibilities & impact
  • Lead a team of technical support analysts
  • Ensure high-quality service to users
  • Resolve problems and incidents quickly and effectively
  • Monitor and analyze team performance indicators
  • Prepare performance reports and present results to management

Requirements

What you’ll need
  • Previous experience supervising technical support teams
  • Knowledge of Service Desk tools
  • Leadership and teamwork skills
  • Excellent communication and problem-solving abilities
  • Degree in Information Technology or related fields
  • ITIL certification or training
  • Fluent English is required

Benefits

Comp & perks
  • Meal allowance: R$ 35.00 per working day
  • Food allowance: R$ 356.78 per month
  • Transportation allowance
  • Medical plan (co-payment – Amil Next)
  • Dental plan
  • Group life insurance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
Performance MonitoringIncident ResolutionProblem SolvingReport Preparation
Soft Skills
CommunicationTeamwork
Certifications
ITIL Certification