Provide expert support on incidents, diagnosing and solving data modelling and architectural issues
Undertake complex cluster tasks including but not limited to real time migrations with no downtime, upgrades, performance tuning and maintenance
Provide expert support to our nodes running in the cloud (AWS/Azure/GCP), using technologies such as Linux, Docker, and languages including Java, Python and bash.
Investigate issues and apply standard maintenance procedures to optimize the performance and stability of production and non-production clusters.
Develop and continually improve our suite of internal automation tools, applications, and processes.
Be a proactive, reliable and supportive member of the support team, and participate in a 24/7 rotating on-call roster.

Requirements

Minimum of 6 years working experience
Designing and maintaining database architecture, data structures, tables, dictionaries and naming conventions
Experience with Apache Cassandra or similar NoSQL databases preferred.
Testing systems and upgrades such as debugging, tracking, reproduction, logging and resolving all identified problems, according to approved quality testing scripts, procedures and processes.
Experience in identifying architectural issues at scale in the cloud such as AWS/GCP/Azure.
Developing and managing documentation, standards, policies, and procedures related to database operations.
Programming skills in Python, Java, bash scripting, SQL, and source code control using Git.
Exceptional ability to communicate clearly and professionally in written and verbal English (essential).
Any customer service experience is favorable.
US Citizen.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data modelingdatabase architectureApache CassandraNoSQL databasesperformance tuningPythonJavabash scriptingSQLGit

Soft Skills

communicationcustomer serviceproactivereliablesupportive