Technical Writer
NetApp
full-time
Posted on:
Location Type: Office
Location: Cork • Ireland
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About the role
- Collaborate with other writers and stakeholders (engineers, product managers, and support team members) to develop task-focused content for NetApp products and services.
- Experiment with pre-release versions of products to understand functionality and anticipate users’ information needs.
- Research, scope, and develop plans to meet content requirements for product features and releases.
- Partner with usability and engineering teams to champion user interface simplicity, clarity, and consistency.
- Develop and nurture relationships with subject matter experts in cross-functional areas.
- Interpret metrics, feedback, and other data to continuously improve the customer experience.
- Partner with your peers in Information Engineering to improve processes, systems, and tools.
- Represent Information Engineering in cross-functional strategic initiatives.
- Exercise continuous improvement by auditing content and making plans to address problems.
- Ensure that documentation is culturally relevant to a diverse global market with a wide variety of audiences.
- Independently research technology concepts, product plans, and technical specifications.
- Interact with individual contributors, managers, and directors across NetApp.
Requirements
- Excellent communication and interpersonal skills
- Excellent critical-thinking and problem-solving skills
- Strong ability to self-edit and assess the consistency of your own writing
- Adaptability, as you switch contexts to work across the NetApp product portfolio
- Strong listening skills and empathy with end users
- Excellent command of technical writing knowledge and best practices
- Excellent command of standard American English syntax and grammar
- Strong technical and project management skills
- Ability to work independently on multiple programs
- Minimum of 8 years of technical writing experience.
- Degree in English, Technical Writing, Computer Science, or related field.
- Successful completion of very complex technical documentation projects.
- Demonstrated ability to work as a team lead with cross-functional peers to meet deadlines.
- Ability to provide writing samples and speak to how they impacted user experience.
Benefits
- Health Insurance
- Life Insurance
- Retirement or Pension Plans
- Paid Time Off (PTO)
- Various Leave options
- Performance-Based Incentives
- Employee stock purchase plan
- Restricted stocks (RSU's)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical writingproject managementcontent developmentuser interface designdocumentation auditingresearch skillsdata interpretationwriting samplestechnical specificationscontent requirements
Soft Skills
communication skillsinterpersonal skillscritical-thinkingproblem-solvingself-editingadaptabilitylistening skillsempathyteam leadershipindependence