NetApp

Director, Business Operations, CIO Chief of Staff

NetApp

full-time

Posted on:

Location Type: Office

Location: Morrisville • North Carolina • United States

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Salary

💰 $190,000 - $245,000 per year

Job Level

Lead

About the role

  • Act as a trusted advisor to the CIO, managing priorities, follow-ups, and strategic initiatives.
  • Serve as a liaison between the CIO and internal/external stakeholders to ensure seamless communication and execution.
  • Act as an extension of the CIO in select forums and escalate decisions to unblock progress.
  • Drive IT strategic planning cycles; translate CIO priorities into measurable KPIs/OKRs and operational plans.
  • Manage CIO’s operating rhythm (staff meetings, QBRs, performance reviews, governance forums).
  • Prepare briefings, executive materials and narratives, and decision memos; ensure the CIO is equipped with data-driven insights.
  • Operationalize the IT strategy, enable its successful implementation and adoption across the organization.
  • Ensure IT programs and projects align with organizational goals and priorities.
  • Manage allocation of financial, human, and technical resources across initiatives. Optimize resource utilization to maximize ROI.
  • Track KPIs, milestones, and deliverables to ensure successful outcomes. Measure and report on benefits realization to validate business value.
  • Develop and manage IT budgets, forecasts, and financial reporting.

Requirements

  • 8+ years of experience in IT leadership, technology strategy, management consulting, or enterprise transformation roles.
  • Proven experience in IT operations, business management, or IT leadership roles.
  • Strong understanding of IT financial management, vendor governance, software asset management, financial management, corporate communication, and employee engagement.
  • Exceptional communication, stakeholder management, executive presence, and highly organizational.
  • Demonstrated ability to lead and influence cross-functional global teams, drive engagement, and manage complex projects without the direct reporting structure.
  • Strategic thinker with a results-oriented mindset and ability to influence at all levels.
  • Proficient in the everyday use of AI productivity tools (e.g., Microsoft Copilot, generative AI platforms) to streamline workflows and enhance operational efficiency.
Benefits
  • Health Insurance
  • Life Insurance
  • Retirement or Pension Plans
  • Paid Time Off (PTO)
  • Various Leave options
  • Performance-Based Incentives
  • Employee stock purchase plan
  • Restricted stocks (RSUs)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
IT leadershiptechnology strategyIT operationsbusiness managementfinancial managementvendor governancesoftware asset managementproject managementbudget managementKPI tracking
Soft Skills
communicationstakeholder managementorganizational skillsexecutive presenceleadershipinfluencestrategic thinkingresults-oriented mindsetengagementcross-functional collaboration