net2phone Canada

Customer Success Manager

• Build, maintain, and grow strategic relationships with customers.
• Provide guidance and leadership through onboarding when needed.
• Proactively identify opportunities for additional customer value, upsells and renewals.
• Early identification and resolution of at-risk customers; use proactive communication to prevent churn.
• Track accounts and develop opportunities for expansion and increased solution adoption.
• Maintain product expertise and technical knowledge across the net2phone Canada product line.
• Work closely with marketing, sales, product, support and engineering teams to incorporate customer feedback.
• Mentor on the Customer Success team and provide assistance to the department as needed.

Strategic Customer Success Manager

• Build and maintain strategic relationships with our customers and advocate on their behalf.
• Proactively identify opportunities to provide additional value for our customers.
• Identify early churn risk and master churn risk resolution.
• Refine your negotiation skills during renewal and upsell conversations.
• Identify opportunities to expand accounts, as well as support accounts through their business changes.
• Help our clients adopt and leverage all of our communication tools to best support their business.
• Liaise with our onboarding, technical support, billing and sales teams as needed.
• Become a product expert; who can relate the product to a variety of business models.
• Assist in the design and implementation of Customer Success best practices and trends.
• Learn to use industry leading SaaS technologies like Slack, Salesforce and more!

Strategic Customer Success Manager

Bilingual Customer Success Manager