Customer Success Team Lead
Amplify
Bilingual Customer Success Manager
net2phone Canada
full-time
Posted on:
Location: 🇨🇦 Canada
Visit company websiteSalary
💰 CA$43,000 - CA$45,000 per year
Job Level
JuniorMid-Level
Tech Stack
VoIP
About the role
- Build and maintain strategic relationships with our customers and advocate on their behalf.
- Proactively identify opportunities to provide additional value for our customers.
- Identify early churn risk and master churn risk resolution.
- Refine your negotiation skills during renewal and upsell conversations.
- Identify opportunities to expand accounts, as well as support accounts through their business changes.
- Help our clients adopt and leverage all of our communication tools to best support their business.
- Liaise with our onboarding, technical support, billing and sales teams as needed.
- Become a product expert; who can relate the product to a variety of business models.
- Assist in the design and implementation of Customer Success best practices and trends.
- Learn to use industry leading SaaS technologies like Slack, Salesforce and more!
Requirements
- 2-3 years of customer experience
- Outstanding organizational skills with a strong attention to detail
- French-English Bilingualism
- Never-ending curiosity
- Ability to manage multiple detail-oriented tasks
- Experience with Slack, Salesforce (learn to use)
