net2phone Canada

Bilingual Customer Success Manager

net2phone Canada

full-time

Posted on:

Origin:  • 🇨🇦 Canada

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Salary

💰 CA$43,000 - CA$45,000 per year

Job Level

JuniorMid-Level

Tech Stack

VoIP

About the role

  • Build and maintain strategic relationships with our customers and advocate on their behalf.
  • Proactively identify opportunities to provide additional value for our customers.
  • Identify early churn risk and master churn risk resolution.
  • Refine your negotiation skills during renewal and upsell conversations.
  • Identify opportunities to expand accounts, as well as support accounts through their business changes.
  • Help our clients adopt and leverage all of our communication tools to best support their business.
  • Liaise with our onboarding, technical support, billing and sales teams as needed.
  • Become a product expert; who can relate the product to a variety of business models.
  • Assist in the design and implementation of Customer Success best practices and trends.
  • Learn to use industry leading SaaS technologies like Slack, Salesforce and more!

Requirements

  • 2-3 years of customer experience
  • Outstanding organizational skills with a strong attention to detail
  • French-English Bilingualism
  • Never-ending curiosity
  • Ability to manage multiple detail-oriented tasks
  • Experience with Slack, Salesforce (learn to use)