Net Health

Client Support Representative I – Product Support Representative I

Net Health

full-time

Posted on:

Location Type: Remote

Location: Remote • Pennsylvania • 🇺🇸 United States

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Salary

💰 $15 - $19 per hour

Job Level

JuniorMid-Level

Tech Stack

Oracle

About the role

  • Analyze and resolve issues for clients using department guidelines and timeframes
  • Interact with clients to provide and process information in response to inquiries, concerns, and requests about products and services
  • Troubleshoot client issues, including downloading and updating key software dependencies, collecting details as necessary, training client updates and generally answering all questions as necessary
  • Research required information using available resources
  • Provide internal feedback to resolve issues and/or enhance product based on client
  • Provide support for a suite of software applications
  • Retrieve, respond to, and create cases for client emails within the appropriate service level window following set guidelines and procedures
  • Handle up to 40 inbound calls daily and create cases within the appropriate service level window following set guidelines and procedures
  • Organize ideas and communicate oral messages appropriate to the situation to both clients and co-workers
  • Follow up and make scheduled call backs to clients where necessary
  • Participate in regularly scheduled internal training on Net Health products

Requirements

  • High School Diploma or equivalent GED
  • 0-2 years experience in a client service or technical support role
  • Experience with Microsoft Office
  • 0-2 years experience as a user of common enterprise software solutions (i.e., NetSuite, Salesforce, Oracle, SAP, etc.)
Benefits
  • Work-from-anywhere environment
  • Unlimited PTO
  • Comprehensive benefits package
  • Employee resource groups
  • Casual dress code
  • Prioritized employee wellness
  • Diversity and inclusion initiatives
  • Career development opportunities
  • Educational assistance
  • Employee referral bonus
  • Progressive parental leave

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
troubleshootingsoftware dependency managementcase creationclient issue resolution
Soft skills
client interactioncommunicationorganizationfeedback provisiontraining
Certifications
High School DiplomaGED