Net at Work

Service Enablement Manager

Net at Work

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $100,000 - $120,000 per year

About the role

  • Serve as strategic partner and right-hand to the CCO
  • Translate executive priorities into scalable enablement and CX programs
  • Centralize cross functional requests and initiatives for prioritization and execution
  • Own the enablement and CX service roadmap across all products and services
  • Identify and prioritize high-impact enablement and CX initiatives
  • Design repeatable frameworks that scale across business units
  • Create and maintain internal service overviews, playbooks, and best practices
  • Organize Monthly Executive Inform
  • Facilitate preparation and action items for other cross functional meetings
  • Design and oversee CSAT/NPS and client feedback programs
  • Surface insights to improve retention, expansion, and delivery consistency

Requirements

  • Experience in services-led technology, consulting, or SaaS environments
  • Background in service enablement, CX strategy, product management, product marketing, or program leadership
  • Strong ability to distill complexity into clear, actionable guidance
  • Comfortable building programs in ambiguous, fast-growing organizations
  • Proven influence without formal authority.
Benefits
  • Health and Welfare (Medical, Dental, Vision)
  • Accident, Critical Illness, and Hospital Indemnity
  • Employee Assistance Program (EAP)
  • Life and AD&D Insurance
  • Short- and Long-Term Disability Insurance
  • Flexible Spending Accounts
  • Transportation and Parking Accounts
  • Health Savings Accounts (with company contribution)
  • Retirement Planning (401k with matching contribution)
  • Legal Benefits
  • Identity Theft Protection
  • Pet Insurance
  • Wellness Program Offerings
  • Paid Time Off, accrued per pay period based on years of service starting at 15 days annually
  • 8 Paid Holidays per year, including 1 floating holiday
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
service enablementCX strategyproduct managementproduct marketingprogram leadershipCSATNPS
Soft Skills
strategic partnershipactionable guidanceinfluence without authorityorganizational skillscommunication skills