The Sage X3 Functional Consultant’s (FC) role is to plan, design, develop, and launch efficient information and operations systems in support of core organizational functions for Net at Work’s clients.
Using both business and technical skills, the FC works directly with customers to identify business requirements with enough detail and clarity to allow technical solution proposal development.
The FC will apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve systems issues in order to maximize the benefit of IT systems investments.
Additionally, the FC works with the sales team to develop and close service projects and maintain customer relationships to ensure customer satisfaction and ease of ongoing support.
Conduct analysis of client business processes and functional requirements.
Prepares appropriate documentation to communicate and validate the information.
Analyze data, evaluate existing application products, and recommend efficient, cost-effective solutions that support client business processes and functional requirements.
Document functional requirements, workflow, and system specifications.
Become familiar with the functions of client’s key systems in order to easily identify integration points and make recommendations.
Delivery of all projects in a defined area; ensure projects are completed at or ahead of schedule, costs are managed to budget, and customer expectations are exceeded.
Ensure project deliverables meet and/or exceed client expectations.
Work with clients throughout system testing and product acceptance phases to ensure quality and customer satisfaction.
Support sales team with business opportunities by assisting with estimate and proposal generation, performing demos, and responding to customer Pre-sales requests as needed.
Manage and support relationships and install products for existing clients. This includes handling questions, solving problems, writing reports, performing upgrades, as well as ensuring the client’s general satisfaction with the software and the company.
Promote value billing and efficiency in service delivery.

Requirements

Bachelor's degree in computer science, information technology, quality assurance or equivalent work experience required.
Advanced degree preferred.
5+ years of Sage X3 ERP implementation or implementation of similar ERP solutions (Epicor, Infor, Syspro, Chempax, Workday, ProcessPRO, MS Dynamics)
Must have experience implementing ERP solutions within Distribution Manufacturing.
Experience working with Bills of Materials, scheduling, Shipping, EDI Integrations, etc…
A consulting background with a record of delivering complex software solutions within defined timeframes and budgets.
Strong business expertise, a keen understanding of business needs, and the ability to ensure technical solutions, strategies, and practices, and deliver business and customer value.
Experience translating business requirements into solution specifications.
Experience leading requirements definition and design sessions through use of interviews, surveys, user workshops, product/prototype demos, etc.
Successful track record of delivering on agreed-upon business objectives and performance on key metrics.
Ability to effectively document business and technical designs.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Experience working in a team-oriented, collaborative environment.
Strong relationship and social skills with the ability to build and manage a strategic external industry network.

Benefits

Health and Welfare (Medical, Dental, Vision)
Accident, Critical Illness, and Hospital Indemnity
Employee Assistance Program (EAP)
Life and AD&D Insurance
Short- and Long-Term Disability Insurance
Flexible Spending Accounts
Transportation and Parking Accounts
Health Savings Accounts (with company contribution)
Retirement Planning (401k with matching contribution)
Legal Benefits
Identity Theft Protection
Pet Insurance
Wellness Program Offerings
Paid Time Off, accrued per pay period based on years of service starting at 15 days annually.
8 Paid Holidays per year, including 1 floating holiday.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Sage X3 ERPERP implementationBills of MaterialsEDI Integrationsdata analysissolution specificationsproject managementrequirements definitiontechnical solution proposalcost-effective solutions

Soft Skills

communication skillsanalytical skillsproblem-solving skillscustomer relationship managementteam collaborationtime managementprioritizationbusiness expertisestrategic networkingcustomer satisfaction

Certifications

Bachelor's degree in computer scienceBachelor's degree in information technologyBachelor's degree in quality assuranceAdvanced degree (preferred)