nesto

Product Adoption & Enablement Specialist

nesto

full-time

Posted on:

Location Type: Remote

Location: Canada

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About the role

  • Design and maintain a library of high impact materials (interactive user guides, how-to videos using Loom or Camtasia, e-learning modules, and strategic release notes).
  • Lead and deliver engaging live training sessions (virtual) for new client onboarding and continuous education on new features.
  • Fully integrate into the product development lifecycle. Partner with PMs and Engineers to master new features and publish all enablement content one week prior to launch.
  • Develop a deep understanding of unique user workflows (like a mortgage advisor vs. an underwriter) and tailor enablement content to their specific needs.
  • Actively gather feedback from clients and analyze support trends to identify knowledge gaps and proactively refine our training engine.

Requirements

  • 3 or more years of experience in technical writing, instructional design, or corporate training, specifically for a B2B SaaS product.
  • Exceptional Communication: A real talent for "de-coding" complex technical logic into simple, user friendly language.
  • Bilingual Proficiency: Professional-level fluency in both English and French, with the ability to draft technical content and lead business communications.
  • Technical Aptitude: Proficiency with modern documentation and training tools like Zendesk Guide, Confluence, Loom, Camtasia, or Learning Management Systems (LMS).
  • Self Starter Mentality: Highly organized and proactive. You are capable of managing multiple projects simultaneously in a fast paced, agile environment.
  • Audience Empathy: A strong ability to step into the user's shoes and design content that addresses their specific pain points.
Benefits
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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical writinginstructional designcorporate trainingB2B SaaScontent developmentuser experience designfeedback analysistraining engine refinement
Soft Skills
exceptional communicationbilingual proficiencyself-starter mentalityhighly organizedproactiveaudience empathy