nesto

Operations

• Embed yourself in one of our core business functions and become its leader’s key partner in generating growth and value
• Seize opportunities to deliver day to day improvements to core processes and tangibly grow business results
• Evolve our user journey and user experience to provide best in class service to borrowers, brokers and capital partners
• Develop impactful and action oriented data reporting to support better decisioning
• Help generate and prioritize growth roadmap and interface with our Product and Technology teams
• Deliver large scale projects to level up the business function. From scoping, to implementation, to change management
• Deliver transformational cross company projects, such as deploying new enterprise software, integrating new acquisitions or onboarding major whitelabel partners
• Coordinate a wide range of internal and external stakeholders, from senior leadership to front line staff, with sometimes conflicting perspectives and priorities
• Overcome complexity, ambiguity and obstacles to drive towards value and delivery
• Jump into unfamiliar territory and quickly become an expert to successfully lead a project to its conclusion
• Own the success of key enterprise level software: get the most of its implementation and use across the company
• Participate in defining Growth Operations ways of working, best practices, and interaction model with supporting functions and key stakeholders as we grow the function

Growth Operations Manager

Product Adoption Specialist

• Design and maintain a library of high impact materials (interactive user guides, how-to videos using Loom or Camtasia, e-learning modules, and strategic release notes).
• Lead and deliver engaging live training sessions (virtual) for new client onboarding and continuous education on new features.
• Fully integrate into the product development lifecycle. Partner with PMs and Engineers to master new features and publish all enablement content one week prior to launch.
• Develop a deep understanding of unique user workflows (like a mortgage advisor vs. an underwriter) and tailor enablement content to their specific needs.
• Actively gather feedback from clients and analyze support trends to identify knowledge gaps and proactively refine our training engine.

Product Adoption & Enablement Specialist

Project Manager

• Own the end-to-end delivery of enterprise client implementations, from discovery through deployment and post-launch transition.
• Facilitate discovery workshops along side our SMEs and requirements sessions to define scope, dependencies, and timelines.
• Translate business and technical requirements into actionable delivery plans using tools such as Jira and Confluence.
• Coordinate with internal teams (Product, Engineering, QA, Operations) and external vendors to drive progress and resolve blockers.
• Manage project budgets, schedules, and dependencies across multiple workstreams.
• Provide clear, consistent communication to client and internal stakeholders, including weekly status reports, risk logs, and steering committee updates.
• Track project health and proactively identify delivery risks, capacity constraints, and cross-program dependencies.
• Partner with other PMs to align workstreams across major accounts
• Contribute to the evolution of nesto’s delivery framework.

Senior Project Manager

Analyst

• Conducting risk analysis of various fixed income products secured by commercial real estate debt evaluation
• Assist with the workflow of collecting and filing the financial information needed for annual client reviews
• Keep industry research and sector databases up to date
• Provide research and formatting support for industry-specific reports and team presentations
• Help out on special projects and team-wide initiatives as they pop up

Junior Credit Analyst, Mortgage Valuations

Artificial Intelligence

• You will create, refine, and maintain structured prompts to support automation workflows across commercial lending software
• You will work closely with product managers, developers, and business teams to identify automation opportunities
• You will evaluate and test outputs across different LLMs (e.g., GPT, Claude, Gemini) and recommend the best model for specific use cases
• You will monitor performance, analyze edge cases, and adjust prompts to improve accuracy, efficiency, and user satisfaction
• You will contribute to the development of internal prompt libraries and versioning frameworks
• You will stay current with emerging trends, tools, and techniques in prompt engineering and AI language models
• You will provide clear documentation of prompt structures, use cases, and performance benchmarks
• You will assist in training internal users on AI tooling and best practices for interacting with LLM-powered workflows

Growth Operations Manager

Product Adoption & Enablement Specialist

Senior Project Manager

Junior Credit Analyst, Mortgage Valuations

Prompt Engineer, AI – Automation