Nestmed

Technical Customer Support Specialist

Nestmed

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $60,000 - $75,000 per year

About the role

  • Serve as the first line of support for our users, including clinicians, staff, and admins via Zendesk
  • Troubleshoot user-reported issues, escalate bugs to product/engineering, and follow through on resolution
  • Triage and categorize inbound tickets to improve internal response speed and clarity
  • Translate user feedback into actionable insights to improve product usability
  • Collaborate closely with Customer Success to ensure a consistent and proactive support experience

Requirements

  • 3+ years of experience in technical customer support or client-facing roles
  • Strong ability for technical troubleshooting and root cause analysis
  • Ability to identify complex bugs and creating detailed reports for the Product and Engineering teams to fix
  • Deep understanding of clinical workflows, home health, or EHR/EMR systems
  • Excellent written and verbal communication skills
  • Comfort with fast-changing environments
  • Familiarity with ticketing software like Zendesk
Benefits
  • Great health benefits - healthcare, dental, and vision
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical troubleshootingroot cause analysisbug identificationreport creation
Soft Skills
communication skillscollaborationadaptability