Nestle

Customer Relations Project Coordinator

Nestle

internship

Posted on:

Location Type: Office

Location: Issy les Moulineaux • France

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About the role

  • Nicole is looking for a work-study Customer Relations Project Coordinator to join the Nestlé France Consumer Service team.
  • You will help strengthen the relationship between Nestlé, its brands and consumers, and work with the contact centre service provider.
  • You will be responsible for information management, monitoring the quality of communications, and improving IT solutions as well as contributing to projects for new tools (e.g., bots).
  • Analyze consumer contacts, identify trends and present findings to brands to make recommendations within a continuous improvement framework.
  • Contribute to researching and sharing consumer insights from verbatims collected across all channels.
  • Gather product and brand information from marketing, quality, regulatory, nutrition and sustainability teams to make it accessible to consumers and to advisors handling direct contacts.
  • Ensure consistency of messaging and adherence to established processes.
  • Ensure smooth communication between different teams and the brands.
  • Propose adjustments to improve process efficiency and take part in projects to optimise the IT solutions used by the teams.
  • Participate in development projects aimed at improving the consumer journey (bots, AI-driven contact solutions).

Requirements

  • Master’s degree (Bac+5) with a specialization in communications and project management.
  • Proficient in Microsoft Office 365 (Excel, Word, PowerPoint).
  • Strong interpersonal skills.
  • Enjoys working in a team.
  • Proactive approach.
  • Project management skills.
  • Good general knowledge of digital channels and social media.
  • Strong written communication skills.
  • English level sufficient to read and write documents and to take part in meetings.
Benefits
  • Salary based on age and progress through the training cycle: fixed pay paid over 13.5 months plus profit-sharing and incentives based on company results.
  • A corporate culture that values simplicity, trust, collaboration and innovation; flexible working policy with the option to work remotely up to 2 days per week depending on role eligibility and the company-school rhythm of the work-study programme.
  • A development-focused environment with extensive training, integration of AI into daily work, and support towards employment through the Nestlé Needs YOUth programme.
  • A wide range of health, sport and wellbeing benefits, plus events organised by the Interns & Apprentices Office.
  • Additional significant benefits provided by the company’s Social and Economic Committees.
  • Health insurance and welfare coverage with employer contribution above 50%.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementinformation managementdata analysisconsumer insightsprocess efficiencyIT solutionsdigital channelssocial mediacommunication quality monitoringcontinuous improvement
Soft Skills
interpersonal skillsteamworkproactive approachwritten communicationcommunicationrelationship buildingadaptabilityproblem-solvingcollaborationpresentation skills
Certifications
Master’s degreeBac+5specialization in communicationsspecialization in project management