Handle incoming calls in a timely, efficient, and professional manner.
Receive and accurately process customer orders and enter approved customer credits.
Triage inquiries from cross-functional team members requiring investigation, troubleshooting, and problem-solving activities.
Ensure appropriate follow-through on claims and/or investigations by gathering all pertinent information and communicating resolution.
Assist with inquiries and follow-up via Service Console ticketing system as assigned.
Support sales initiatives by promoting featured products and special promotions.

Requirements

High School Diploma or GED required; Bachelor’s degree preferred.
1+ years of professional customer service experience required, preferably working within a Customer Contact Center.
Demonstrated proficiency in MS Office (Word/Excel/Outlook/PowerPoint) is required.
Must have excellent communication (oral and written), organizational, presentation and stakeholder management skills.
Willing and able to work under pressure to meet tight deadlines with minimal supervision.
Must be team-oriented, agile and be attentive to detail.
Current or prior work experience utilizing Salesforce, Magento, Veeva or RingCentral systems is preferred.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer serviceorder processingproblem-solvingcommunicationMS OfficeSalesforceMagentoVeevaRingCentral

Soft Skills

organizational skillspresentation skillsstakeholder managementteam-orientedagileattention to detail

Certifications

High School DiplomaGEDBachelor’s degree