IT Operating Model Manager
Nestle
full-time
Posted on:
Location Type: Hybrid
Location: Barcelona • Spain
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About the role
- Define, maintain, and publish the IT performance scorecard and dashboards that show IT’s contribution to business KPIs (availability, service quality, cost transparency) and enable transparent prioritization of Core Technology IT investments through the definition of an IT value calculation methodology.
- Translate technical metrics into business impact measures (for example, mapping availability and performance to revenue) and report on the value enabled by IT.
- Design and operate measurement processes (data collection, governance, and quality) so performance reporting is timely, credible, and actionable.
- Maintain a small portfolio of continuous-improvement initiatives tied to performance gaps.
- Communicate performance results, implications, and recommended corrective actions to the CIO, business leaders, and OCIO stakeholders.
- Perform data analysis and visualization: ability to design dashboards, aggregate multiple data sources, and present actionable insights to executives.
- Drive capability-building within IT workforce to enable them to take fact-based decisions and drive a culture of data-driven mindset, and foster a performance culture across the IT organization.
- Design, implement, and operate a skills inventory and capability assessment process (scope, taxonomy, self-assessment, manager validation, and governance) to identify capability gaps and enable reskilling/upskilling plans.
- Collaborate with HR and hiring teams to integrate skills data into recruitment, career-pathing, learning, and mobility programs and to “forward fill” critical roles rather than simply backfilling.
- Translate skills and workforce data into workforce plans that inform sourcing decisions (build/buy/borrow), budget allocation, and vendor/partner usage (including contingent labor strategy).
- Define success metrics and report workforce performance (proficiency distributions, utilization of skills data, training hours, movement rates, attrition trends) and use them to iterate on workforce interventions.
- Lead manager enablement so people leaders use skills data for development conversations and workforce planning (manager validation, trust in data, user-friendly processes).
Requirements
- Bachelor’s degree in IT, business analytics, information systems, finance, or related field, or equivalent experience.
- 7+ years of experience in IT reporting, IT finance, or OCIO-related performance roles, workforce planning, talent programs, HR/people analytics, or IT talent management; experience in retail or multichannel environments preferred.
- Working experience in business intelligence or analytics roles, designing and operating skills assessments, workforce planning processes, or similar capability-mapping programs; experience integrating skills data into hiring and development processes.
- Experience with effective communication at different levels in the organization and in English.
- Preference to have worked in a global environment and with virtual teams.
Benefits
- Great benefits including competitive salary and a comprehensive social benefits package.
- We have one of the most competitive pension plans on the market, as well as flexible remuneration with tax advantages: health insurance, restaurant card, mobility plan, etc.
- Personal and professional growth through ongoing training and constant career opportunities reflecting our conviction that people are our most important asset.
- Hybrid working environment with flexible working scheme.
- Our state-of-the-art campus is dog friendly and equipped with a medical center, canteen and areas to co-create network and chill!
- Recreation activities such as yoga, Zumba, etc. and a wide range of volunteering activities.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysisdata visualizationdashboard designperformance reportingskills assessmentworkforce planningbusiness intelligenceIT financecontinuous improvementIT value calculation methodology
Soft Skills
communicationcollaborationleadershipanalytical thinkingfact-based decision makingperformance culturemanager enablementstakeholder engagementorganizational skillsadaptability