Nestle

Customer Service Specialist, Portuguese Speaker

Nestle

full-time

Posted on:

Location Type: Hybrid

Location: Linda-a-Velha • Portugal

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Job Level

Junior

Tech Stack

Spark

About the role

  • Engage with customers across various communication channels, including voice, email, and chat, for both B2C and B2B channels.
  • Welcome customers and effectively identify their needs to provide tailored solutions.
  • Advise customers and potential clients on our diverse range of products and services, fostering informed decision-making.
  • Spark customer interest by showcasing our complete product offerings and their benefits.
  • Prioritize first-contact resolution to enhance the customer experience and streamline service delivery.
  • Elevate customer satisfaction in every interaction, ensuring a positive and lasting impression.
  • Ensure effective complain management by handling customer complaints with empathy and efficiency, transforming feedback into opportunities for service improvement.

Requirements

  • One to two years of experience in a customer-engagement services (mandatory)
  • Proficiency in Microsoft Office (Outlook, PowerPoint, Excel, etc.)
  • Fluent in Portuguese and English
  • Excellent interpersonal and communication skills
  • Ability to multitask effectively
  • Positive mindset with a strong eagerness to learn and collaborate as a team player
  • Strong organizational and prioritization skills to excel in a fast-paced environment
  • Demonstrated work ethic and respectfulness
Benefits
  • Development of expertise in Nestlé’s Shared Solutions Business
  • Immersion in a culturally diverse team
  • Local and international exposure
  • Flexible working environment
  • Engagement and wellbeing activities
  • Competitive salary and annual bonus according to your performance
  • Meal allowance card
  • Flex Benefits - at NBS you can choose what benefits are more suitable for you
  • Make part of the Nestlé Club and get discount in several partners
  • Free coffee (and good coffee) at the office
  • Shop with special discounts for employees
  • Company equipment according to professional needs
  • Medical support available at the office
  • E-learning courses and training program to get you where you aim to be
  • Career progression and possibilities for international career
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer-engagement servicesMicrosoft OfficeExcelPowerPointOutlook
Soft Skills
interpersonal skillscommunication skillsmultitaskingpositive mindsetteam playerorganizational skillsprioritization skillswork ethicrespectfulness