Nestle

Retail Assistant Store Manager

Nestle

full-time

Posted on:

Location Type: Office

Location: Miami • Florida • United States

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About the role

  • Lead by example to coach and teach the team, ensuring we deliver our “House of Hospitality” to every customer.
  • Inspire service excellence to create meaningful and memorable customer experiences daily.
  • Achieve winning sales and service performance through daily team coaching and effective communication.
  • Use chat-ins to curate the ideal customer journey in our boutique.
  • Evaluate boutique performance with the Boutique Manager to implement improvement strategies.
  • Motivate team performance through feedback and recognition.
  • Collaborate with the Store Manager to champion the ongoing development and growth of the store team, building capabilities and creating an inspiring culture for learning.
  • Ensure all operations, inventory, scheduling, and company processes are implemented.
  • Execute store visual guidelines to optimize sales and product presentation.
  • Identify improvements as Quality Coach to create efficiencies and keep the boutique running smoothly.
  • Welcome, advise, and guide customers to identify their perfect coffee match.
  • Create coffee moments by offering tastings and sharing your knowledge, our coffee, and our sustainability practices with customers.
  • Plan events that engage new customers, strengthen relationships, and build brand recognition.
  • Promote a safety-conscious culture for our employees and customers.

Requirements

  • 3+ years of professional experience in a fast-paced or luxury retail environment
  • 2+ years of supervisory experience in people management and development of direct reports
  • High School Diploma or GED required; Bachelor’s degree preferred
  • Proven ability to organize and utilize time management and prioritization skills to effectively manage multiple tasks
  • A real passion for coffee, respect for sustainability, and curiosity to educate oneself and others on our coffee culture
  • Availability to work open and closing shifts, weekends, and holidays
  • It is our business imperative to remain a very inclusive workplace.
Benefits
  • Competitive Pay : Enjoy competitive pay along with quarterly bonuses for achieving team sales and service goals.
  • Growth and Development : At Nespresso, you have the opportunity to build a career that aligns with who you are.
  • Benefit from excellent training programs that empower you to take ownership of your career journey.
  • Caring Culture : Nespresso is known for a culture that inspires you to be, feel, and do your best.
  • We offer a supportive and collaborative team environment, making working with us feel like a fresh cup of coffee – warm, welcoming, and revitalizing.
  • Purposeful Work : As a B Corp, we view coffee as a force for good.
  • Enjoy work that makes a positive impact on people and the planet.
  • A free Nespresso machine and coffee product allowance
  • 401k with company match
  • Educational reimbursement
  • Health and mental wellness programs
  • DE&I resource groups
  • Commuter benefits
  • Pet adoption reimbursement
  • Employee recognition program
  • Discounts at over 2,000 companies (Incentives and/or benefit packages may vary depending on the position.)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
inventory managementtime managementcustomer servicesales performanceevent planningvisual merchandisingcoachingteam developmentquality improvementsustainability practices
Soft Skills
leadershipcommunicationmotivationcollaborationorganizational skillsfeedbackinspirationcuriositypassion for coffeeinclusivity
Certifications
High School DiplomaGEDBachelor's degree