Nestle

E‑Commerce Customer Service Assistant – Affirmative Action for People with Disabilities

Nestle

full-time

Posted on:

Location Type: Hybrid

Location: Ribeirão-Preto • Brazil

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Tech Stack

Magento

About the role

  • Handle consumer inquiries across multiple channels, such as email, chat, WhatsApp, social media, telephone and critical channels
  • Ensure that the instructions and standards established by Nestlé's Consumer Service team for handling consumer complaints are followed appropriately, meeting the defined KPIs and response-time targets
  • Use various consumer service and e-commerce tools
  • Manage a high volume of contacts
  • Follow communication "scripts" when addressing different topics, using brand-specific scripts and FAQs
  • Ensure proper recording of all consumer information in the database
  • Ensure appropriate notification and escalation of critical complaints when necessary
  • Build sustainable relationships and engage consumers
  • Interact with Back Office teams and Nestlé Consumer Service supervisors to support operational data

Requirements

  • High school diploma or pursuing a degree in Nutrition, Business Administration, Marketing, or Advertising
  • Knowledge of Contact Center routines and procedures
  • Experience in e-commerce is a plus
  • Familiarity with Engage / Magento / SAP is a differential
  • Basic English and/or Spanish is desirable
Benefits
  • Remote work (home office)
  • 2 positions available
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
consumer servicee-commercecontact center proceduresdatabase management
Soft Skills
communicationrelationship buildingproblem-solvingescalation management
Certifications
high school diplomadegree in Nutritiondegree in Business Administrationdegree in Marketingdegree in Advertising