Nestle

Store Manager

Nestle

full-time

Posted on:

Location Type: Office

Location: Nürnberg • Germany

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About the role

  • Lead the team
  • Ensure the best possible working atmosphere to create a motivating work environment and support team development
  • Coach the team and act as a role model in sales processes through active presence on the sales floor to advise customers and sell products
  • Continuously develop and expand team competencies
  • Conduct regular employee meetings and implement development measures relating to coffee expertise, customer retention and service
  • Enhance the customer experience
  • Deliver excellent execution of the “sell through service” philosophy in the boutique
  • Improve service quality and customer satisfaction
  • Realize the ultimate coffee experience in the boutique
  • Ensure smooth day-to-day operations
  • Implement all regional and national marketing activities
  • Organize administrative tasks and inventory management
  • Plan staff schedules
  • Collaborate with interfaces at Head Office and with the works council
  • Handle customer complaints
  • Maintain the customer database carefully
  • Communicate with service providers to ensure smooth boutique operations (security, premises cleanliness, maintenance)
  • Ensure adequate stock levels and check deliveries
  • Responsible for compliance with all occupational health and safety regulations
  • Achieve sales and profit targets as set out in the annual budget

Requirements

  • 3–5 years of relevant professional experience in retail, food service, hospitality or a comparable industry with responsibility for employees
  • Degree from a University of Applied Sciences and/or completed commercial vocational training
  • Several years of experience in leading and motivating teams
  • Initial experience with inventory management processes and cash handling
  • Experience with budget responsibility, finance and relevant KPIs
  • Excellent communication skills
  • Empathy and strong ability to build intercultural relationships with employees and customers
  • Ability to multitask and adapt to changing priorities
  • Very good German and English language skills
  • Proficiency in Microsoft Office applications (Word, Outlook, Excel, PowerPoint)
Benefits
  • Permanent (open-ended) employment contract
  • 30 days of annual leave
  • 13th month’s salary — paid as Christmas and vacation allowance
  • €90 meal vouchers (monthly)
  • €90 credit to the Nespresso customer account (monthly)
  • Capital-forming benefits (Vermögenswirksame Leistungen) and company pension plan
  • NESPRESSO machine as a welcome gift
  • Financial bonus for service anniversaries and weddings
  • Individual employee development discussions and ample scope for autonomous responsibility
  • Participation in our Volunteer Program (charity program)
  • A respectful and reliable working environment with a family-like team spirit
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
inventory managementcash handlingbudget responsibilityfinanceKPI
Soft Skills
leadershipteam developmentcommunicationempathymultitaskingadaptability
Certifications
degree from a University of Applied Sciencescommercial vocational training