Nestle

Customer Service Specialist, Portuguese Speaker

Nestle

full-time

Posted on:

Location Type: Hybrid

Location: Braga • 🇵🇹 Portugal

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Job Level

Junior

Tech Stack

Spark

About the role

  • Engage with customers across multiple communication channels, including voice, email, and chat, for both B2C and B2B interactions.
  • Welcome customers and accurately identify their needs to provide tailored solutions.
  • Advise customers and prospective clients on our range of products and services to support informed decisions.
  • Generate customer interest by highlighting the full scope of our product offerings and their benefits.
  • Focus on first-contact resolution to improve the customer experience and streamline service delivery.
  • Enhance customer satisfaction in every interaction, leaving a positive and lasting impression.
  • Manage complaints effectively by addressing customer concerns with empathy and efficiency, using feedback to drive service improvements.

Requirements

  • 1–2 years of experience in customer engagement services (required)
  • Proficiency in Microsoft Office (Outlook, PowerPoint, Excel, etc.)
  • Fluent in Portuguese and English
  • Excellent interpersonal and communication skills
  • Ability to multitask effectively
  • Positive attitude with a strong willingness to learn and work collaboratively as a team player
  • Strong organizational and prioritization skills to thrive in a fast-paced environment
  • Demonstrated strong work ethic and professionalism
Benefits
  • Development of expertise within Nestlé’s Shared Services business
  • Work within a culturally diverse team
  • Opportunities for local and international exposure
  • Flexible working environment
  • Engagement and wellbeing activities
  • Competitive salary with an annual performance-based bonus
  • Meal allowance card
  • Access to a staff credit club
  • Flexible benefits: choose the options that best suit your needs (e.g., health insurance, gym membership, professional training, etc.)
  • Membership in the Nestlé Club with partner discounts
  • Complimentary high-quality coffee at the office
  • Special employee discounts at selected retailers
  • Company-provided equipment suited to professional needs
  • On-site medical support at our office
  • Access to e-learning courses and training programs to support career development
  • Opportunities for career progression and international mobility

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer engagement servicesMicrosoft OfficeExcelPowerPointOutlook
Soft skills
interpersonal skillscommunication skillsmultitaskingteam playerorganizational skillsprioritization skillspositive attitudewillingness to learnprofessionalismempathy