Senior Customer Business Manager – eCommerce
Nestle
full-time
Posted on:
Location Type: Office
Location: Rhodes • 🇦🇺 Australia
Visit company websiteJob Level
Senior
About the role
- Partner closely with customers to build long-term strategies that fuel sustainable growth.
- Champion both Metcash and Pure Play eCommerce, ensuring the right portfolio, execution, and plans are in place to win.
- Lead and coach a team of three Customer Business Managers (two Metcash, one Pure Play) and one Account Executive.
- Develop long-term strategic business plans for the Metcash and eCommerce channels, including JBP development and execution.
- Collaborate with cross-functional internal teams and external stakeholders to drive excellence and deliver against commercial objectives.
- Optimise category strategies across both channels, ensuring the right levers and touchpoints are activated to unlock growth.
- Serve as the internal Subject Matter Expert for your channels, sharing insights, trends, and best practices across the Purina organisation.
- Lead key retailer projects to ensure flawless execution and breakthrough results.
Requirements
- A proactive, can do attitude and strong collaboration skills.
- Proven experience in Category and/or Account Management within FMCG.
- A strong track record of driving sales growth and delivering commercial results.
- Excellent analytical and strategic thinking skills, with the ability to interpret complex data and turn insights into action.
- Understanding of independent retailing, eCommerce dynamics, merchandising, and content optimisation.
- Deep knowledge of category management principles and how to activate initiatives that unlock mutual value.
- Proficiency in Excel and PowerPoint, with strong communication and presentation skills.
- Demonstrated project management capability to lead initiatives end to end.
- Full Australian working rights are required.
Benefits
- 5 'KitKat Days' throughout the year, allowing time off for personal well-being and recharge.
- Varied career experiences and personalised development support
- Wellbeing benefits including vaccinations and health insurance discounts
- Diversity & Inclusion initiatives and program
- Paid parental and partner leave
- Purchase Leave Scheme
- Volunteering leave, Sports leave, Emergency Services leave
- Discounted gym memberships
- Discounted Nestlé products
- Novated Leasing
- Salary Sacrifice to Superannuation
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Category ManagementAccount ManagementSales GrowthAnalytical SkillsStrategic ThinkingData InterpretationProject ManagementMerchandisingContent OptimisationExcel
Soft skills
CollaborationProactive AttitudeCommunication SkillsPresentation Skills