Quality & After Sales Manager
Nestle
full-time
Posted on:
Location Type: Office
Location: New York City • New York • 🇺🇸 United States
Visit company websiteSalary
💰 $140,000 - $155,000 per year
Job Level
Mid-LevelSenior
About the role
- Provide strategic leadership to drive sustainable process improvements within the TQM After Sales Operations team
- Oversee risk assessments, quality, and technical performance of Nespresso service centers
- Monitor KPIs and facilitating strategic decision-making
- Support the Sr. Manager of Field Service Engineering
- Manage logistics, stock management, and supplier orders
- Collaborate with Nespresso, ASC providers, and distributors
Requirements
- Bachelor's Degree required
- 4+ years in Quality and After Sales
- Knowledge of quality and technical aspects of food service industry equipment
- Familiarity with technical service repair process
- ISO 22000 and HACCP knowledge is a plus
- Project Management experience/certification preferred
- Proficient in Windows and MS Excel, Word, Outlook, and PowerPoint
- Strong interpersonal skills
Benefits
- 401k with company match
- Healthcare coverage
- Performance-based incentives
- Competitive total rewards package
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
quality managementtechnical performancerisk assessmentKPI monitoringlogistics managementstock managementsupplier order managementproject management
Soft skills
strategic leadershipinterpersonal skillscollaborationdecision-making
Certifications
Project Management certification